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CASA SENIOR SUPERVISOR

NYC Department of Social Services · Brooklyn, NY · 4 days ago
ManagementFull-time

About the role

The HRA Office of Special Services administers specialized programs for eligible individuals in various settings to promote independence and well-being. The Home Care Services Program (HCSP) is a Medicaid-funded program that provides long-term care to medically fragile and vulnerable individuals through CASA, MLTC Program, Assisted Living Program, and Homebound Medicaid.

Responsibilities

  • Supervise case management teams ensuring appropriate and timely determinations are initiated through the Long-Term Care Web.
  • Review medical and social assessments to determine and re-determine consumer eligibility for home care services and the type and amount of service to be provided.
  • Affirm that all approvals are appropriate and completed in a timely manner.
  • Oversee metrics and reporting for the Long-Term Care Web system to ensure the program meets mandated processing timeframes.
  • Utilize reporting outcomes to assist the CASA Director in developing or amending processing workflows.
  • Liaison with stakeholders such as SDOH, vendors, and advocates to foster smooth working relationships.
  • Clarify HCSP practices to external constituents and assist in resolving errors.
  • Work with subordinate staff to quickly and appropriately resolve errors and assist in developing strategies to ensure timely processing.

Requirements

  • A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, with at least two years in a supervisory capacity.

Qualifications

  • Strong organizational, analytical, and communication skills.
  • Ability to take initiative and work effectively in fast-paced and team-oriented settings.
  • Strong ability to work both independently and collaboratively across diverse teams.
  • Ability to analyze complex problems and provide clear, actionable solutions.
  • Proficiency in Microsoft Excel, Word, and general comfort with technology and digital tools.

Skills

  • Strong organizational, analytical, and communication skills preferred.
  • Ability to take initiative and work effectively in fast-paced and team-oriented settings.
  • Strong ability to work both independently and collaboratively across diverse teams.
  • Ability to analyze complex problems and provide clear, actionable solutions.
  • Proficiency in Microsoft Excel, Word, and general comfort with technology and digital tools.

Benefits

Public Service Loan Forgiveness (PSLF) is available to qualified employees. For more information, visit https://studentaid.gov/pslf/.

Pay

Salary range: $68,475 - $85,590 per year.

Schedule

9:00 AM - 5:00 PM (1 hour flex)

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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