Carry Out

About the Role

The Carside Server delivers food and beverages to guests, ensuring a courteous and timely experience while adhering to Applebee’s service standards. This role supports a positive work environment aligned with company values and contributes to guest satisfaction.

Responsibilities

• Greet guests and create a friendly, upbeat atmosphere.
• Familiarize guests with the menu and provide recommendations when requested.
• Take orders in person or via phone and input them accurately into the POS system.
• Deliver food and beverages to guests in their vehicles or the dining room.
• Pre-bus tables, restock supplies, and maintain a clean and comfortable workspace.
• Collect payments promptly using QR codes or the POS system.
• Complete daily cleaning tasks to ensure a safe working environment.
• Anticipate guest needs to enhance their experience.
• Verify the accuracy, packaging, and labeling of all carside to-go orders.

Requirements

• Excellent customer service skills with a focus on exceeding guest expectations.
• Ability to work efficiently in a fast-paced, multitasking environment.
• Positive attitude and strong teamwork orientation.
• Willingness to take initiative and maintain a strong work ethic.
• Effective verbal communication with guests, both in person and over the phone.
• Flexibility to work variable schedules, including evenings and weekends.
• Mobility for a minimum of 4 hours, with the ability to bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Skills

• Ability to read and interpret documents (e.g., contracts, operating instructions, manuals).
• Proficiency in writing routine reports and correspondence.
• Strong verbal communication for interacting with customers and employees.
• Problem-solving skills for practical situations with limited standardization.
• Ability to follow instructions in written, oral, diagram, or schedule form.

Physical and Mental Demands

• Frequent sitting, talking, hearing, walking, and use of hands to handle objects or operate equipment.
• Occasional lifting and moving of objects up to 30 pounds.
• Close vision and ability to adjust focus.
• Ability to work in a team environment and handle fast-paced, changing conditions.
• Strong communication skills, both verbal and written.

Work Environment

The role primarily operates within the restaurant but may occasionally require travel to other locations by automobile, either alone or with a coworker.