Carry Out

About the Role

The Carside Server delivers food and beverages to guests, ensuring a courteous and timely experience while adhering to Applebee’s service standards. This role fosters a culture aligned with the company’s Core Purpose, Vision, Mission, and Core Values.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat work environment.
• Familiarize guests with the menu and make appropriate suggestions when requested.
• Take guest orders in person or via phone and input them correctly into the POS system.
• Deliver food and beverages to guests either in their vehicle or in the dining room.
• Pre-bus tables, restock, and reset the working area, and sweep to maintain cleanliness.
• Collect payment from customers promptly using QR codes or the POS system.
• Complete daily cleaning tasks and maintain a clean, safe working environment.
• Anticipate guests' needs to facilitate an enjoyable experience.
• Check all carside to-go orders for accuracy, proper packaging, and labels.

Requirements

• Excellent customer service skills and the ability to exceed guests’ expectations.
• Ability to work efficiently in a fast-paced environment while multitasking.
• Strong work ethic and willingness to take initiative.
• Ability to communicate with guests verbally, in person, or over the phone.
• Flexibility to work a variable schedule, including evenings and weekends.
• Ability to be mobile for a minimum of 4 hours, bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Skills

• Ability to read and interpret documents such as contracts, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to solve practical problems in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Physical and Mental Demands

• Frequently required to sit, talk, hear, walk, use hands and fingers to handle objects, and reach with hands and arms.
• Occasionally lift and/or move objects up to 30 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.
• Ability to work in a team environment and handle a fast-paced setting.
• Flexibility and willingness to accept change.
• Strong verbal and written communication skills.

Work Environment

On occasion, travel in an automobile to other locations may be required, either alone or with a co-worker.