Carrier Success Specialist

About the role

This role is ideal for someone who is competitive, relationship-driven, and energized by fast-paced execution. You will engage and onboard new carrier partners through outbound outreach, build trusted carrier relationships, and source capacity to solve coverage needs in real time. You will also partner closely with Customer Success, Tracking, and Operations to deliver a high-quality experience throughout the shipment lifecycle.

Core Responsibilities

• Build, manage, and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution with a higher level of independence, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop strong, trusted carrier relationships through consistent and strategic communication that drives long-term engagement, reliability, and platform adoption.
• Apply strong sales, negotiation, and market knowledge to optimize carrier utilization and deliver strong economic outcomes.
• Proactively source capacity and solve coverage challenges in real time, using sound judgment in a fast-moving environment.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage, execution, and decision-making.
• Monitor shipments, carrier performance, and team metrics, proactively identifying issues, trends, and opportunities for improvement.
• Consistently hit or exceed performance goals, including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners and support long-term network growth.

Qualifications

• Bachelor’s degree preferred
• 4+ years of carrier sales experience required
• Experience in brokerage, transportation, logistics, or another carrier-facing sales environment strongly preferred
• Demonstrated ability to meet or exceed activity, coverage, and revenue goals
• Strong written and verbal communication skills
• Confident decision-maker with strong negotiation and problem-solving instincts
• Strong work ethic, sound judgment, and the ability to operate with increasing independence

Pay

The base salary range for this position is $50,000 - $75,000 per year + Commission. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.