Carrier Sales Support Director

Accountabilities

• Lead carrier operations support for sales initiatives, including strategic opportunities, RFP responses, and customer proposals.
• Partner with sales leadership to validate carrier solutions, ensuring commitments are operationally feasible and aligned with customer expectations.
• Oversee quote-to-order accuracy and ensure carrier commitments are properly documented before provisioning handoff.
• Serve as the senior escalation point for sales-to-operations transition challenges and carrier-related issues.
• Build and maintain strategic relationships with carrier partners, promoting collaboration and accountability.
• Negotiate and manage carrier service-level agreements, escalation processes, and operational commitments.
• Lead and develop the Carrier Front Office Support Team by establishing priorities, workflows, and performance expectations.
• Design and improve intake, triage, and support processes for sales orders, quotes, and carrier coordination activities.
• Establish quality controls, documentation standards, and readiness criteria to reduce delays, errors, and rework.
• Develop cross-functional processes that align Sales, Carrier Operations, Provisioning, Finance, and Revenue Assurance teams.
• Drive continuous improvement initiatives that increase implementation efficiency and strengthen service delivery.
• Maintain operational policies and procedures that support scalable growth and consistent execution.

Requirements

• The ideal candidate is an experienced telecom operations leader with a strong background in carrier sales support, partner management, and process improvement.
• They should combine technical industry knowledge with strong leadership skills and the ability to influence stakeholders across multiple business functions.
• A Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent professional experience.
• 8+ years of experience in telecom carrier operations, carrier sales support, service delivery, or a related discipline.
• Demonstrated success managing strategic carrier relationships and operational partnerships.
• Strong knowledge of telecom solutions, including broadband, Dedicated Internet Access (DIA), SIP, SD-WAN, and MPLS.
• Proven experience leading cross-functional teams and implementing operational improvements.
• Experience with CRM and order management platforms, with Salesforce experience preferred.
• Able to manage complex sales pursuits and operational workflows with strong attention to detail.
• Excellent communication skills with the ability to engage confidently with executives, sales teams, and external partners.
• Strong problem-solving abilities and experience developing scalable processes.
• Comfortable working remotely while maintaining strong collaboration, communication, and accountability.
• Ability and willingness to travel as required.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with company match.
• Disability and life insurance coverage.
• Unlimited paid time off and paid company holidays.
• Remote and hybrid work flexibility.
• Employee Assistance Program (EAP).
• Employee discounts and referral bonus opportunities.
• Accident, critical illness, long-term care, and hospital indemnity coverage options.
• Legal and identity theft protection benefits.
• Pet insurance and supplemental life insurance options.
• Charitable donation matching programs and eligible role-based allowances.