Carrier Relations Specialist

About The Opportunity

We're seeking a customer-focused professional to join a growing transportation and logistics team as a Carrier Relations Specialist. This role serves as the primary point of contact for transportation partners, providing support, resolving issues, and building strong long-term relationships. This is an excellent opportunity for individuals with customer service, call center, account coordination, dispatch support, or similar experience who enjoy working with people and solving problems in a fast-paced environment. The ideal candidate is professional, organized, and comfortable handling a high volume of inbound and outbound phone calls throughout the day.

Responsibilities

• Manage a high volume of inbound and outbound phone calls
• Serve as a primary point of contact for transportation partners
• Assist with onboarding and account setup activities
• Answer questions and provide ongoing support
• Investigate and resolve service concerns and complaints
• Maintain accurate customer and partner records
• Monitor documentation and compliance-related requirements
• Build and maintain strong business relationships
• Partner with internal teams to ensure exceptional service and communication
• Support various administrative and operational initiatives as needed

Qualifications

Required:

• 2+ years of customer service, call center, account coordination, dispatch, or related experience
• Strong communication and interpersonal skills
• Comfortable working in a high-volume phone environment
• Ability to professionally handle difficult conversations and de-escalate customer concerns
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office and other computer systems
• Reliable work history with demonstrated job stability

Preferred:

• Transportation, logistics, freight, dispatch, or supply chain experience
• Experience using CRM systems such as Salesforce
• Bachelor's or Associate's degree
• Experience working with external customers, vendors, or business partners

Ideal Candidate

The successful candidate is someone who enjoys helping people, thrives in a fast-paced environment, and can maintain professionalism while balancing multiple priorities. Individuals with backgrounds in call centers, customer support, banking, insurance, hospitality, logistics, or transportation are encouraged to apply.

What You'll Bring

• A positive, customer-first attitude
• Excellent phone presence
• Strong problem-solving abilities
• Attention to detail and follow-through
• Ability to build relationships and earn trust
• Confidence handling challenging customer situations

If you're looking for an opportunity where your communication skills, customer service experience, and ability to build relationships can make an immediate impact, we'd love to hear from you.

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Pay & Schedule

Pay: $22.00 - $24.00/hour ($47,000.00 - $49,920.00/yr)

Schedule: Rotating schedule — Week 1: 8:00 AM - 5:00 PM; Week 2: 10:00 AM - 7:00 PM

Benefits

• Medical, vision, and dental
• PTO and holiday pay
• Additional personal time

Workplace Type

This is a fully onsite position in Plymouth, MI.

Application Deadline: This position is anticipated to close on Sep 3, 2026.