Carrier Relations Senior Manager

About the Role

ADP is seeking a Sr. Manager, Strategic Carrier Relations to develop and execute the Benefit Carrier Integration partnership strategy for ADP National Accounts. In this role, you will drive strategic and transformational partnerships with key benefit carriers and brokers, focusing on API integration with ADP National Account platforms. Your expertise will help acquire new carrier partnerships and grow existing ones, enhancing the customer journey through innovative process and technology improvements.

Responsibilities

• Leverage industry expertise to build, grow, and retain strategic relationships with benefits carriers, ensuring successful onboarding and integration.
• Evaluate, implement, and communicate strategies to improve efficiency, reduce errors, and deliver seamless integration with the highest quality.
• Proactively identify opportunities to enhance the benefit carrier integration process, focusing on modern API technology and digital experiences.
• Lead with a solution-oriented and innovative approach to incorporate new technology, methodologies, and processes that increase productivity, efficiency, quality, and client satisfaction.
• Develop insightful business cases and advanced models to support decision-making and inform sales and service strategies.
• Collaborate with internal partners across technology, product, implementation, service, and legal teams.
• Work closely with Senior Level Executives to present materials and drive strategic initiatives.
• Perform data analysis to support ROI development and mine key insights from large data sets.

Requirements

• 5-7 years of directly related experience in client service, implementation, or management within HR/Benefits/Insurance Product development, with direct interaction with clients and/or external partners.
• Exceptional business and financial acumen, communication/presentation skills, and sound business judgment.
• Highly collaborative with a partner mindset.
• Ability to thrive in a fast-paced and ever-changing environment.
• Proven experience working within complex internal and external cross-functional teams.
• Strong presentation skills, including the ability to develop materials and present to Senior Level Executives.

Preferred Qualifications

• Process re-engineering, project, and/or program management experience.
• Exceptional verbal and written communication skills, with the ability to adapt style based on audience and situation.
• Data-driven decision-making capabilities.
• In-depth business and/or product knowledge of APIs, digital experience, enrollment platforms, and decision support.
• Experience at a large Insurance Carrier and/or National Benefit Broker.
• Creative thinking to collaborate with carriers and associates on high-quality solutions.
• Ability to conceptualize, negotiate, and sell ideas internally and externally.
• Experience developing training, carrier, and executive presentations.
• Ability to function in a flexible environment and identify scalable operational improvements.

Benefits

• Culture that values equity, inclusion, and belonging.
• Business Resource Groups for networking and shared experiences.
• Agile, fast-paced environment with career growth opportunities.
• Ongoing training, development, and mentorship.
• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, and matched retirement savings.
• Wellness program, short- and long-term disability coverage.
• Work-life balance resources and flexibility.
• Mental health and well-being support.
• Paid volunteer time off and charitable contribution match.

Pay

Base salary range: USD $99,600.00 - USD $185,800.00 per year. Some positions may include additional compensation in the form of bonus, equity, or commissions.