Carrier Feeds Analyst

About the role

The Carrier Feeds Analyst is an integral member of the team that will play a role in leading and partnering with our customers, partners and third‑party vendors. This role includes coordinating and implementing carrier feeds for new clients, upgrades to existing client feeds, and the creation, maintenance, and testing of file mappings. The Analyst ensures streamlined, high‑quality implementations while maintaining exceptional accuracy and customer satisfaction.

isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose‑built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built‑in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com.

Responsibilities

• Ensure feed implementations and changes are completed within project deadlines, meeting quality and accuracy standards.
• Validate benefit plan configuration accuracy and alignment with carrier specifications.
• Communicate with customers to coordinate carrier information, review and resolve data discrepancies, and communicate technical issues in clear, non‑technical language verbally and in writing.
• Design, build, and maintain eligibility, enrollment, and contribution files using Python within the isolved Carrier Connect (iCC) platform based on carrier specifications.
• Develop, test, and deploy automated file generation processes.
• Ensure compliance with carrier formatting, validation, and transmission requirements.
• Coordinate feed testing cycles with carriers and internal stakeholders to validate file accuracy and functionality.
• Troubleshoot and resolve file errors, rejections, and data discrepancies.
• Manage the successful go‑live of each feed, performing data validation and integrity checks prior to transmission.
• Serve as a primary technical contact for clients and brokers regarding initial carrier feed setup; collaborate directly with carriers to resolve questions or needed clarity.
• Partner with various internal teams on plan builds, updates, open enrollment, and related questions to facilitate the EDI process seamlessly.
• Assist in researching discrepancies and reporting between systems and resolve inaccuracies.
• Manage a variety of benefit plan information (retirement, FSA, medical, dental, vision) ensuring plans are established according to client summary plan descriptions, eligibility, and termination rules.
• Maintain consistent communications with customers and vendors to keep them apprised of the status of outstanding questions/issues or implementation projects.
• Ability to review, follow, and validate integration instructions.
• Ability to troubleshoot complex data and technical issues where no clear answer is provided.
• Ability to multitask and handle shifting priorities in a fast‑paced environment.
• Consult with team members and identify development needs.
• Manage escalated issues and provide timely resolution.
• Build and maintain strong vendor relationships.
• Function as a consultant and business partner with other groups internally and externally.