Carpet Care Technician

About the role

We are seeking enthusiastic carpet care technicians to join our team. As one of our carpet care technicians, you will be responsible for performing a full range of services for our customers including carpet cleanings, restorations, repairs, and water extractions. What We Offer You:

• Full time employment with weekly pay
• Comprehensive insurance options including health, dental, vision, life, disability, accident, and more
• Retail savings plan with company match and immediate vesting
• Paid time off (PTO) and paid holidays
• Access to exclusive employee discounts with entertainment, travel, and major brands
• On-the-job training for your professional development
• Commitment to your success and professional growth
• Company vehicle, gas card, smartphone, and state-of-the-art equipment

Responsibilities

• Carpet cleanings, restorations, repairs, and water extractions, as well as cleaning other surfaces (rugs, upholstery, tile, grout, etc.) as needed
• Execute pre-cleaning inspections with keen attention to detail
• Respond to flooding emergencies swiftly and steadily
• Uphold and comply with quality, safety, and regulatory standards at all times
• Foster and build lasting relationships with customers through outstanding service
• Document all quotes, invoices, and work performed with in-depth precision
• Communicate professionally and conscientiously in all customer and team interactions
• Maintain company equipment and company vehicle with care

Requirements

• Minimum of 2 years of dedicated experience in carpet care, preferably within the multi-family industry
• A passion for carpet care!
• Skilled at creative problem-solving and critical analysis
• A thorough understanding of all aspects of carpet care with proficiency in performing carpet cleanings and repairs autonomously
• Excellent communication and customer service skills with a focus on active listening
• Eagerness to learn and apply new cleaning techniques and technologies
• A friendly demeanor with a positive go-getter personality
• A self-starter mentality with great time management skills
• Adept at working both independently and collaboratively within a team setting and courteously interacting with a variety of personalities
• Basic computer and smartphone skills
• Availability to work Monday-Friday with a mandatory weekend and overnight on-call rotation
• Ability to perform all necessary physical aspects of the job, including, but not limited to, lifting, moving, pushing, pulling, and carrying at least 60 pounds; standing, kneeling, and crawling for extending periods of time; and working in a variety of environments including exposure to heat, cold, rain, dust, sewage, rodents/pests, small/tight spaces, and heights
• At least 21 years of age (for insurance purposes)
• Valid driver's license with a minimum of three years of driving experience and satisfactory driving record
• Capability to pass background check and drug screening