Carpentry Handyman

Compensation

Ranges from $52,000 to $75,000 plus bonus opportunities.

About the Role

We are growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We are looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get a career you can be proud of, and the support of industry-leading software and business systems.

Benefits

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don't have to
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life's important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• And so much more…

Responsibilities

• Completing Maintenance & Repairs – You will be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers – You will communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

Performance Metrics

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You will need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – It's your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• Self-starters
• Rockstars only
• Take pride in the work you complete
• Understand company vision
• Meets our expectations - customer focused

To Succeed in This Role

• Need to be reliable and responsible. Most jobs you'll work alone.
• Need to be confident in your skills and abilities.
• Be comfortable speaking with customers about the work to be performed.
• Provide excellent customer service while asking for reviews and collecting payments.
• You'll need to own the necessary tools.
• Ability to use technology.
• Document the job while following our process, the Mr. Handyman Way.

Job Requirements

• Live within the area
• Have 8+ years' experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overhead for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

Required Skills

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Minor electrical work
• Drywall
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical
• Floor installation and refurbishing