Carmel Mountain Ranch - Senior Teller

Compensation: $22.00 - $23.50 an hour, plus incentives. Actual compensation within this range will be determined by factors including experience, qualifications, skills, internal equity, and other job-related considerations permitted by law. This position is part-time.

About the role

As a Senior Teller, you'll serve as both a teller and platform representative, providing members with comprehensive financial support and guidance. If you enjoy building relationships, solving problems, educating members on financial products, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

Why Mission Fed? Our culture is guided by six core values: Integrity, Service, Commitment, Teamwork, Trust, and Communication. When you join Mission Fed, you'll become part of an award-winning organization that invests in its people, supports professional growth, and remains deeply connected to the communities we serve.

What We Offer

• Competitive compensation
• 18 days of PTO during your first year
• 12 paid holidays annually
• Full 6% 401(k) match
• Comprehensive medical, dental, and vision coverage
• Life insurance and additional voluntary benefits
• Employee wellness resources, including an on-site gym
• Career development opportunities
• An award-winning workplace culture

Responsibilities

• Member Service & Relationship Building
  • Welcome and engage every member with a warm, professional attitude.
  • Process a variety of financial transactions accurately and efficiently, including:
    • Deposits
    • Withdrawals
    • Transfers
    • Loan payments
    • Wire transfers
    • Official checks
    • Cash advances
    • Gift cards
  • Open new accounts, shares, and credit card accounts.
  • Conduct needs-based conversations to identify products and services that best fit members' financial goals.
  • Educate members on digital banking tools and self-service channels.
  • Follow up with members to ensure satisfaction and uncover additional opportunities to help.
  • Support branch and individual sales goals through referrals and cross-selling that genuinely benefit members.
• Operations & Compliance
  • Balance cash drawers and support end-of-day branch balancing activities.
  • Prepare account-opening and credit card documentation accurately and in compliance with regulatory requirements.
  • Protect member information and company assets by following all security procedures.
  • Maintain knowledge of products, policies, procedures, and regulatory requirements, including BSA compliance.
  • Assist team members with research and resolving balancing discrepancies.
  • Participate in branch meetings, community events, and sales initiatives.

Requirements

• Required Qualifications
  • High School Diploma, GED, or equivalent.
  • At least:
    • 12 months of retail and/or customer service experience, or
    • 6 months of experience in a financial institution or similar industry.
  • Basic computer proficiency and familiarity with Microsoft Office.
  • Strong communication and problem-solving skills.
• Preferred Qualifications
  • Cash handling experience.
  • Sales or cross-selling experience.
  • Experience in a retail banking or credit union environment.
  • Familiarity with Symitar.

About Us

At Mission Federal Credit Union, we believe in people helping people—and that starts with our Team Members. For more than 60 years, Mission Fed has proudly served San Diego, helping individuals, families, and businesses achieve financial well-being. We're committed to creating a workplace where people feel valued, supported, and empowered to make a meaningful impact.