Caring Center Advisor

About the role

We are seeking a Customer Service Representative (Hearing Care Advisor) to join a growing team supporting members through a new partnership with Cigna. In this role, you will serve as a trusted resource for insurance members by answering questions about hearing care benefits, provider networks, and clinic locations while delivering an exceptional customer experience. This is not a high-volume, transactional call center environment. Success in this role comes from providing personalized support, actively listening, and ensuring each member receives the information they need.

Responsibilities

• Handle approximately 40-60 inbound calls per day from insurance members.
• Explain hearing care benefits and insurance coverage details.
• Verify member eligibility and benefits information.
• Assist members in locating in-network hearing care providers and clinics.
• Provide guidance on available hearing healthcare resources.
• Transfer qualified callers to scheduling teams when appropriate.
• Document customer interactions accurately and professionally.
• Deliver a high level of customer service while maintaining compliance and confidentiality.

Qualifications

• High school diploma or GED.
• Minimum of 2 years of customer service experience.
• Strong communication, problem-solving, and customer service skills.
• Ability to navigate multiple computer systems while speaking with customers.

Schedule

The contact center operates between 7:00 AM and 7:00 PM. Available shifts include 8:30 AM – 5:00 PM and 9:30 AM – 6:00 PM, with additional shift options for candidates with flexible scheduling availability.

Training

New hires will complete a 4‑6 week training program consisting of hands‑on learning, job shadowing, and guided coaching. Team members will transition to their assigned schedules upon successful completion of training.

Why Join Us?

• Make a meaningful impact by helping people access hearing care services.
• Join a global leader in advanced hearing solutions.
• Enjoy a supportive workplace with a small‑company feel despite having a worldwide presence.
• Work with a team dedicated to improving quality of life through better hearing.
• Opportunity to grow your career in healthcare customer service.

Pay and Benefits

The pay range for this position is $21.63 – $21.63 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability