Cargo Agent Lead

About the role

This role requires you to provide day-to-day work direction to Cargo Agents and serve as a backup to the Customer Service Supervisor. Key responsibilities include:

• Assigns employees to work specific jobs at front counter or airline account.
• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
• Trains employees on specifics or assigns employees to work with an experienced representative.
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
• Adheres to Menzies uniform guidelines and code of conduct.
• Inventory of freight to insure proper accounting of cargo.
• Must follow all Security procedures as required.

Responsibilities

Other duties as assigned. Responsibilities include:

• Take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
• Follow Menzies uniform guidelines and code of conduct.
• Inventory of freight to insure proper accounting of cargo.
• Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
• Interface with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
• Adhere to Security procedures as required.

Requirements

• Must be 18 years of age or older.
• Possess and maintain valid US driver's license.
• Able to pass all pre-employment testing to include drug testing and a physical.
• Proficient in reading, writing, and speaking English.
• Comfortable lifting 35 lbs repetitively.
• Able to obtain and maintain all required Airport and Customs badges/seals.
• Available and flexible to work variable shifts including weekends and holidays.
• One-year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Certification in dangerous goods awareness/acceptance.
• Previous customer service experience in a lead role preferred.

Qualifications

• Ability to proficiently read, write and speak English.
• Comfortable lifting 35 lbs repetitively.
• Able to obtain and maintain all required Airport and Customs badges/seals.
• Available and flexible to work variable shifts including weekends and holidays.

Skills

• Customer service experience in a lead role.
• Dangerous goods awareness/acceptance.

Benefits

As a Menzies Aviation Lead Cargo Agent, you will be part of a dynamic team dedicated to excellence in the aviation industry. Our commitment to diversity and inclusion ensures that every member of our team feels valued and empowered to contribute their unique strengths and perspectives.

Pay

The salary range for this position is $XX - $YY per hour, based on experience and qualifications.

Schedule

Variable shifts including weekends and holidays are required.