Caretaker/Steward

Responsibilities

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity, and performance.
• Responsible for the cleaning of Culloden Library and Centre and ensuring high cleanliness standards are maintained within the building while on duty.
• Undertake Health and Safety checks and responsibilities as delegated by the Network Librarian/RPO and maintain appropriate electronic records.
• Assist in the practical delivery of the Library and Centre programme by checking daily bookings, preparing rooms for lets, and clearing rooms upon completion.
• Carry out minor maintenance and repairs in the building to ensure efficient and safe operation of all areas.
• Serve as a key holder for opening and locking the building, ensuring general security of the premises, including occasional out-of-hours call-outs and operation of fire and intruder alarms.
• Assist with reception, customer service, cash control, and bookings while on duty.
• Ensure safe and acceptable user behavior while on duty, including occasional late-night functions as required.
• Provide a high standard of customer care, particularly in communication, service delivery, and confidentiality.
• Attend training as required, both online and in person.
• Bring to the attention of the Network Librarian any improvements that may increase the effectiveness and efficiency of the Centre.
• Work closely with all customers and staff from HLH Libraries, Youth Work, Music Tuition, Leisure, and Awards teams.
• Pursue continuous professional development and contribute to the continuous improvement of High Life Highland.
• Aim to reduce wastage and uphold environmental values by being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with projects, training, or during holidays/sickness by working cross-functionally across the team.
• Maintain awareness and knowledge of risk management responsibilities as identified within the HLH Risk Policy and associated guidance documentation.

A Disclosure Scotland PVG check is not required for this post.