CARES Responder (Overnight)

Job Description

Provide initial intake and response by phone, video conference, and/or in person.
Support the call center, providing non-judgmental, unbiased communication, assistance, and referral for a variety of calls, including information requests, behavioral health, substance use, quality of life concerns, lost/found property, and low-risk disturbances, complaints, or conflicts.
Maintain familiarity with the operation of the CARES Department, including department policy and protocol, basic fire safety, and emergency response protocol, to ensure efficient and effective response to a variety of community concerns.
Make decisions and issue instructions in an unbiased manner and as authorized pursuant to protocol, often under stressful circumstances.
Maintain familiarity with resources, events, and activities at the College, using that information to inform decisions and comprehensively communicate with members of the campus community.
Conduct proactive outreach across the campus community related to CARES initiatives and preparedness.
Collaborate with assigned offices as a liaison to ensure the CARES department produces information and provides resources that appropriately reflect campus services.
Review and create regular log entries, incident records, and referral reports to ensure issues or concerns are referred, addressed, or receive follow-up.
Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary, related to questions or issues shared with CARES.
Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations.

Skills, Qualifications & Requirements

• Bachelor’s Degree required, minimum 2 years of relevant work experience.
• Demonstrated commitment to supporting inclusive practices and working with diverse communities.
• Ability and willingness to work in a high-stress environment.
• Ability to work flexible hours, including potential for work nights, weekends, and holidays.
• Potential for on-call remote support responsibilities.
• Strong technological skills and ability to communicate virtually with students, campus administrators, and the general public via phone, email, Zoom, or other conferencing platforms.
• Basic proficiency with Microsoft Office Suite and G-Suite.
• Must follow current health and safety protocols for in-person work as provided in campus policy.

Preferred Qualification Summary

• Advanced Degree(s) and/or training in human services, counseling, psychology, social work, or related fields highly preferred.
• Professional experience in crisis response, behavioral health, residential/student services at a College/University or equivalent post-secondary institution.
• Familiarity with higher education compliance, including FERPA, Title IX, and Clery.
• Experience in community-based restorative practices, mediation, and/or conflict resolution.
• Experience with professional staff supervision and scheduling or operations management.

Shift

Wednesday- Sunday, 11:00pm - 7:00am

Schedule

This shift will take place 11:00pm-7:00am, Wednesday - Sunday.

Pay

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.

The above hiring range represents the College's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Salary Range: $64,350 - $66,300 annually