CareIQ Intake Specialist I

This is a remote position; for continuity of business, the candidate must live and work in the Central or Eastern Time Zone.

About the role

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist delivers excellent telephonic and written customer service to both inbound and outbound customers, operating with a high focus on accuracy and urgency to ensure service orders are received quickly in alignment with claimant and customer needs.

Responsibilities

• Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment
• Completes accurate data entry and review
• Learns and operates corporate proprietary systems
• Enters assigned electronic (email/fax/data feed) orders into coordination system
• Ensures all case stakeholders are updated regularly
• Transcribes correspondence/reports from dictation
• Uses problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
• Meets departmental production and quality performance expectations
• Performs additional duties as assigned

Requirements

• High School diploma
• Prior work experience in a detail-oriented customer service environment

Skills

• Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and proprietary systems
• Strong interpersonal, time management, and organizational skills
• Ability to maintain a professional and courteous demeanor that sets the tone for complex telephonic conversations
• Ability to work both independently and within a team environment

Schedule

Monday - Friday, 1:00 PM - 9:30 PM EST

Pay

Pay Range: $15.61 - $23.82 per hour. CorVel uses a market-based approach to pay, with rates established considering federal, state, and local minimum wage requirements, geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. For leveled roles, new hires may be slotted into a different level based on assessment during the interview process, which may impact the salary range.

Benefits

A comprehensive benefits package is available for full-time regular employees and includes:

• Medical (HDHP) with Pharmacy
• Dental and Vision
• Long Term Disability
• Health Savings Account and Flexible Spending Account options
• Life Insurance, Accident Insurance, Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K and ROTH 401K
• Paid time off

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health, and disability management industries. Founded in 1987 and publicly traded on the NASDAQ stock exchange since 1991, CorVel continually invests in human capital and technology to deliver innovative and integrated solutions. The company has over 3,500 employees across the United States who embrace its core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).