Caregiver Supervisor - Laredo TX

About the role

The Caregiver Supervisor provides compassionate, professional, and trauma-informed care to family units and unaccompanied children (UACs) within government processing facilities. Responsible for meeting daily physical, emotional, and personal care needs while ensuring safety, dignity, and humane treatment. The role supports health, welfare, and safety of assigned groups by providing essential daily care, maintaining a secure and sanitary environment, documenting services, and coordinating with government personnel, medical providers, interpreters, and other support staff. Services are performed in accordance with professional standards, ethics, and Acuity International’s quality standards. Location: Laredo, Texas.

Responsibilities

• Oversee day-to-day performance of Caregivers, including maintaining daily and weekly schedules and shift changes.
• Deliver attentive, respectful daily care to individuals and families, prioritizing safety, dignity, and well-being.
• Assist with activities of daily living (ADLs) such as bathing, dressing, toileting, diaper changes, grooming, and personal hygiene appropriate to age and condition.
• Distribute and monitor meals, infant formula, water, snacks, clothing, blankets, hygiene kits, and other essential supplies while maintaining accountability of issued items.
• Continuously monitor physical, emotional, and behavioral well-being of children and families, identifying and immediately reporting medical concerns, signs of abuse, neglect, trafficking, or emotional distress.
• Provide trauma-informed care and emotional support by comforting distressed children, reducing anxiety, and promoting a safe, stable, and respectful environment.
• Maintain direct supervision and accountability of assigned children and family units during daily activities, movement throughout the facility, meals, hygiene, and sleeping periods.
• Accurately document caregiver activities, welfare checks, incidents, and services provided in accordance with policies, contract requirements, and facility procedures.
• Maintain a clean, sanitary, and organized living environment by assisting with housekeeping tasks, disinfecting common areas, and ensuring sleeping and hygiene areas remain safe and orderly.
• Coordinate with government personnel, medical staff, interpreters, transportation teams, and other support personnel to ensure continuity of care and timely resolution of individual needs.
• Respond appropriately to emergencies and critical incidents by following established safety, medical, and security protocols while maintaining a calm and professional demeanor.
• Treat every individual with dignity, professionalism, cultural sensitivity, and respect, maintaining confidentiality and protecting rights and privacy.
• Comply with all government policies, child welfare standards, security procedures, contractual requirements, and applicable federal regulations while maintaining readiness to support 24‑hour humanitarian operations across multiple processing facilities.

Requirements

• High school diploma or equivalent (GED) required.
• Minimum of two (2) years of progressively responsible experience in childcare, healthcare, social services, education, behavioral health, residential care, emergency response, humanitarian assistance, or a related human services field.
• Prior experience or training in the management of personnel, directing and decision‑making.
• Must be a U.S. citizen or a person lawfully admitted to the United States for permanent residence.
• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must have a record of immunizations.
• Ability to successfully pass a required government background investigation and obtain all required security clearances.

Qualifications

• Preferred: Associate's or Bachelor's degree in