Caregiver Service Specialist

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a **Caregiver Service Specialist** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Responsibilities

• Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and updated in all systems
• Maintains the performance of assigned caregivers who provide and support patients with personal care to ensure quality service
• Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
• Proactively reaches out to new caregivers to welcome and support them
• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities
• Reviews caregiver satisfaction surveys and takes actions where needed
• Appropriately handles caregiver questions and issues
• Performs other related duties as assigned

Qualifications

• Excellent organizational skills; ability to multitask and manage multiple responsibilities
• Able to supervise staff and provide necessary feedback to improve overall services
• Identifies and progresses toward meeting personal and professional goals
• Strong problem-solving skills; ability to deal with conflict in a professional manner
• Able to multitask and manage multiple responsibilities
• Basic computer literacy and typing skills
• Demonstrate compassion, responsibility, and cheerful attitude
• Ability to deal with conflict in a professional manner

Education And Experience

• At least 18 years of age
• High school graduate or GED required
• One (1) to two (2) years of customer service or related experience

Other Requirements

• Pursuant to state or local rules as applicable

Management Authority

• Trains other associates
• Directs work of other associates

Physical Requirements

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
• Ability to communicate effectively and clearly with others to exchange information

Pay Range

USD $22.00 - USD $22.00 /Hr.