Caregiver Manager

About the role

TheKey is dedicated to helping clients live independently at home through comprehensive, personalized care services. We provide training, resources, and support to our employee-teams to ensure they deliver exceptional care.

Responsibilities

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties.
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
• Cook up with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
• Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
• Support and facilitate ongoing training for caregivers to enhance their skills.
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.
• Properly enter client and caregiver scheduling information into appropriate systems and update as necessary.
• Review caregiver payroll, including timekeeping, time off requests, and approve daily/weekly for payroll processing.
• Schedule client visits according to care plans and staff availability.
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers.
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff.
• On-call and after-hours support as needed.

Requirements

• Bachelor’s degree in a related field or the equivalent experience.
• Two (2) years experience in health care, elder care, social work, or related industry.
• One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred.
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload.
• Able to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Computer proficiency and ability to document timely and accurate notes in the system.

Physical Requirements

• Ability to travel approximately up to 10% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand, and walk for prolonged periods of time throughout the workday.
• Ability to use standard office equipment.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance