- Caregiver Coordinator

Primary Responsibilities

• Supervision, and when necessary, discipline of the caregivers
• Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the DO and implementation and dissemination of the Occurrence Policy
• Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
• Create morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
• Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified
• Develops and disseminates caregiver newsletter or manages the Caregiver Coordinator to do so
• Manages the caregiver contact board
• Communicates all new hires, terminations, and inactive employees to scheduler for input into Soneto
• Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on the Occurrence Policy
• Works with the Scheduling Coordinator to hire for the void; runs ads accordingly
• Ensures that applicants have been properly screened and that orientation/hiring sessions are comprehensive and conducted for all hires (or manages the HR Coordinator to do this)
• In concert with the Scheduling Coordinator, responsible for ensuring appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin
• Works with Office Admin or HR Coordinator, responsible for ensuring appropriate matching and placement of Caregivers with clients and ensuring scheduling is done for optimum gross profit margin
• Interviews caregivers or manages the HR Coordinator to do this
• Implementation of the Senior Gems® program

Qualifications

• Must have minimum of one year experience managing employees, preferably in a home care setting
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Minimum of 18 months experience in recruiting or HR on-boarding activities required
• Ability to visit clients homes in the assigned territory
• Bachelor’s degree and three years of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Strong verbal communication skills, especially using the telephone
• Ability to work independently and as part of a team