Career Opportunities

Location: Anderson, CA (main office) – this is an on-site, full-time role.

About the role

Join our IT team as a Help Desk / PC Technician and provide excellent customer service to users while directly contributing to the success of Sierra Pacific Industries. You will actively support company IT operations across the U.S. using strong PC and network knowledge.

• Effectively troubleshoot and resolve technology issues by phone
• Provide positive results and the best user experience by identifying problems, researching answers, and guiding users through corrective steps
• Coach and demonstrate best-practice problem-solving methods for users
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
• Address various and concurrent issues with timely and effective follow-up and resolution
• Monitor file, device sharing, and permissions
• Troubleshoot network and Wi-Fi issues to completion
• Install and support Microsoft, IBM i, and other business software and licensing
• Perform iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Requirements

• 1 year of computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus)
• CCNA and/or A+ certifications or equivalent education (a plus)
• Proven excellent customer service and interpersonal communication skills
• Demonstrated knowledge of remote support tools
• Experience with Microsoft Windows and Microsoft 365
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
• Basic understanding of firewall rules, anti-virus software, and other desktop security products
• Working knowledge of TCP/IP, DNS, and DHCP (preferable)
• Business network (VPN, Wi-Fi, WAN’s & LAN’s), wireless, and VOIP skills (a plus)
• Familiarity with mobile device setup and support
• Ability to successfully work in both independent and team environments

Benefits

• Low-cost health benefits (medical, dental, and vision)
• 401(k) with company match and additional retirement contributions
• Company-paid life insurance
• Paid vacation and 10 paid holidays
• Opportunities for personal and professional growth, including training and promotion from within

Pay

The general wage range for this position is $22 to $26 per hour, dependent on relevant work experience, skill, knowledge, and/or education.

About the company

Sierra Pacific Industries is a fourth-generation, family-owned company based in Northern California. Founded in 1949, we have grown to become one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members across over 30 states. Our operations include state-of-the-art sawmills, manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and more.

We sustainably manage over 2.4 million acres of timberland in California, Oregon, and Washington, planting over 6 million new trees annually. Our commitment to sustainability ensures forests for future generations, and we effectively use nearly 100% of every piece of wood we process, including converting small amounts into electricity in our eight biomass-fueled power plants.

At Sierra Pacific, employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are a drug-free and tobacco-free workplace, and all offers of employment are contingent on a negative drug screen result.