Career Navigator (930113)

About the role

Prepares, organizes, and maintains accurate, updated information in multiple electronic databases reflecting the entire history of a program participant including log of supportive services issued. Provides case management with a focus on helping SNAP E&T participants to prepare for employment that leads to self-sufficiency. Manages ongoing caseload and assists job seekers in retaining employment based on their skills, capabilities, and interests. Creates and updates plans to manage job seeker progress towards achieving goals.

Responsibilities

• Schedule and conduct workshops, webinars, and other Job Readiness activities designed to prepare SNAP E&T participants for career opportunities.
• Coordinate with the Business Services team with online learning activities related to individual employment plans and goals, and monitor progress.
• Administer Pre/Post-test assessments and conduct assessment of skills, aptitudes, and abilities.
• Research and identify and deliver appropriate job coaching, mentorship, and support services as needed to help SNAP E&T participants overcome barriers.
• Ensure adequate preparation for all training activities.
• Interpret employer feedback to tailor case management and job coaching as needed.
• Work with the Business Services team to collaborate with area businesses, advisory groups, and agencies to encourage the further development of opportunities.
• Investigate and share ideas regarding post-secondary options and adult services and network with all appropriate community agencies and organizations.
• Develop rapport with SNAP E&T participants in order to mutually explore career options and interests.
• Encourage SNAP E&T participants to maintain career portfolios allowing them to document their learning and skill attainment.
• Work with SNAP E&T participants individually or in groups to problem solve employment issues.

Requirements

• Associate’s degree in related field and minimum two years’ work experience in related field, or a satisfactory equivalent of education and experience (Social Services, Human Resource, Communication, Business or equivalent experience); High School Diploma or equivalent with 3 years of related experience may be considered.
• Strong facilitation, public speaking, and guided learning skills.
• Strong organizational and time management skills.
• Ability to lead learning processes and relate to diverse populations.
• Excellent internal and external customer service skills.
• Strong communication and knowledge about community resources and industries in the area is a plus.
• Excellent computer skills with experience using Microsoft Office, MS Word, Excel, and specialized databases and systems.
• Bilingual is a plus.
• Current valid driver’s license (with low-risk driver rating) and automobile liability insurance required.

Schedule

This is an hourly (non-exempt) full-time position with a general schedule of Monday – Friday within normal operating hours of 8:00am – 5:00pm, excluding company observed holidays. Travel requirement of up to 20% of the time within business hours. No weekend travel. Mileage and travel reimbursement available.