CAREER DEVELOPMENT CASE MANAGER

Mesa County Department of Human Services is a forward-thinking agency with over 300 employees serving nearly 40,000 residents. From the Colorado National Monument to thriving agricultural lands and city centers, Mesa County offers a diverse, natural landscape with many outdoor activities and adventures. We value humanity, honesty, balance, inclusion, and teamwork, providing flexibility to accommodate staff lives outside the office.

About the Mission

The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stability, and opportunity for meaningful employment.

Values

Mesa County Department of Human Services values represent our behavioral anchors: Humanity, Balance, Honesty, Inclusion, and Teamwork.

About the Role

The Career Development Case Manager empowers individuals to achieve employment and training goals through individualized coaching, resource navigation, and career planning. This role ensures job seeker success by offering tailored coaching and resources. The position collaborates with individuals, employers, training providers, and community partners to address barriers and support successful workforce outcomes.

Responsibilities

• Client Coaching and Career Development
  • Build trusting relationships with individuals from diverse backgrounds
  • Assess job seeker strengths, skills, interests, and barriers to employment
  • Determine eligibility and suitability for employment and training grant assistance
  • Provide ongoing coaching and guidance to support job seeker success
  • Motivate and support individuals through periods of change and transition
• Communication and Customer Service
  • Communicate clearly and effectively both verbally and in writing
  • Facilitate productive conversations with individuals, employers, training providers, and community partners
  • Deliver services using a collaborative, human-centered approach
  • Present information to individuals in an engaging and professional manner
• Case Management and Organization
  • Manage multiple priorities while maintaining accuracy and attention to detail
  • Develop, implement, and monitor individualized employment and training plans
  • Maintain accurate case files, documentation, and data entry in accordance with program requirements
  • Navigate complex program guidelines, maintain compliance, and make information accessible to customers
• Problem Solving and Resource Navigation
  • Identify barriers impacting employment or training success; collaborate with partners to alleviate them
  • Coordinate supportive services and referrals to community resources
  • Adapt service delivery to meet the unique needs of each job seeker
• Youth Engagement (Youth-Focused Caseloads)
  • Support youth through career exploration, work-based learning, and educational attainment activities
  • Collaborate with schools, youth-serving organizations, and community partners
  • Facilitate connections to employment, training, mentoring, and supportive services for long-term success
• Perform other related duties as assigned, consistent with the scope and intent of the position

Requirements

A high school diploma or equivalent is required.

Qualifications

We value experience in workforce development, career counseling, human resources, or any field requiring coaching, collaboration, and human-centered service delivery. Successful candidates demonstrate the ability to balance participant needs, program requirements, and community partnerships while maintaining professionalism and customer service.

• Strong communication skills, both verbal and written, including the ability to explain complex program requirements, employment resources, and career pathways clearly
• Ability to build trusting relationships and engage with individuals from diverse backgrounds
• Strong coaching, active listening, and motivational skills to guide participants through career planning and employment decisions
• Attention to detail and ability to maintain accurate documentation, case notes, and data entry in compliance with Federal, State, and county regulations
• Adaptability to navigate changing systems, policies, funding requirements, and workforce development priorities

Experience

Individuals typically develop these competencies through approximately two (2) years of experience in fields such as:

• Social work or human services
• Career counseling or workforce development
• Human resources
• Case management, eligibility, or compliance-driven roles
• Other positions requiring person-centered service, collaboration, and multitasking in a fast-paced environment

Physical Requirements and Working Environment

• This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds
• Work is generally confined to a standard office environment
• Exposure to fumes, noxious odors, mists, gases, or poor ventilation may occur
• Potential exposure to diseases of known or unknown origin, blood-borne pathogens, body fluids, or unsanitary conditions in participants' homes
• May encounter direct or indirect violence/conflict from individuals

Benefits

• Medical
• Dental
• Vision
• Retirement
• Paid sick and vacation leave
• Life insurance
• Long-term disability