Career Advisor I - NCP

JOB SUMMARY

The Career Advisor I - NCP is a pivotal role on the team. Under close supervision, this position serves as the single point of contact for the Program Solutions customers who have been referred to the Non-Custodial Parent (NCP) program; provides career counseling and ongoing case management to individual workforce system customers.

ESSENTIAL FUNCTIONS

• Attends court hearings to enroll eligible participants within Nueces and surrounding counties in the NCP Choices Program. Reliable transportation required.
• Provides orientation of workforce services to referred and court ordered customers.
• Completes assessments to reflect customers’ skills, abilities and deficiencies.
• Interprets assessment results to develop an Individual Employment Plan; ensures plan includes necessary goals to achieve customer’s career objectives.
• Completes data entry and opens all necessary components in COLTS and WIT upon completing orientation and initial assessment within 72 hours.
• Provides job search assistance, job development, training information, job readiness skills, work experience, counseling and support services to the customer to become self-sufficient.
• Terminates supportive services timely as required.
• Tracks hours of participation, services, employment, wages, and court order compliance in a timely and accurate manner in COLTS and WIT.
• Verifies and documents retention each month for six months, and reports participation in COLTS and Court.
• Timely and accurate data entry of all program requirements and employment gain in Performance Data.
• Re-engages NCP for non-compliance of program requirements.
• Communicates and reports participation of NCP Choices customers to Court Judge and Office of the Attorney General (OAG).
• Reports and testifies in court customers’ compliance.
• Participates in monthly NCP Choices staff meetings with Board, Court Judges and OAG staff to identify program enhancements and provide progress updates.
• Complies with all WD Letters and TWC issuances relating to the NCP Choices Program.
• Maintains quality case files in appropriate case file order and with all filing up-to-date and readily available for audit.
• Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.

KNOWLEDGE / SKILLS / ABILITIES

• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective conflict resolution practices, or individual case management and career counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers.
• Sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent case management, analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required, and 3 years work related experience in human services.
• Associates or undergraduate degree preferred.
• Previous related workforce experience in the field of human services, strongly preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing.
• Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required.

COMPANY OVERVIEW

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.

Join us and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) 100% employer match up to 6% of employee contributions
• Dental
• Vision
• Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Tuition Assistance

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Code: CB-8810N2-CAI