Career Advisor

About the Role

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

Responsibilities

• Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment and/or technical training.
• Counsel and assist participants regarding job search strategies, personal career advisement, training issues, identifying and working with barriers to employment, and professional goal setting and planning.
• Identify outside resources, programs, and other services for customers if needed.
• Display the ability to work with a variety of cultures, languages, educational, and economic backgrounds.
• Advise, monitor, and track participation for customers to maximize the functions and opportunities of the program.
• Work with schools, account managers, and management to ensure appropriate documentation is completed and received.
• Manage the day-to-day relationship with customers, address customer concerns promptly with an action plan to ensure satisfaction, and document all findings with case notes in a clear, concise, and timely manner.
• Maintain knowledge and professional understanding of a vast array of occupations/career paths for effective placement/processing and assessment of customers, as well as determining services most appropriate for their career goals.
• Provide motivational support to customers during the job search process.
• Identify training needs and ensure appropriate training.
• Facilitate job readiness/search workshops.
• Demonstrate strong strategies for re-engaging customers after training and finding employment for those customers.
• Demonstrate effective use of the guidelines and standards of the Case Management Model to support the needs of the participants.
• Successfully document customer success stories internally and externally.
• Analyze and construct critiques of resumes/required documentation for effective processing for customer eligibility.
• Document all participant contacts and activities in case notes.
• Accurately complete required documentation for enrollment.
• Administratively maintain accurate and complete records and correspondence as required by the Project Director and according to standards set by the customer.
• Assist in the preparation of project reports as needed (participation, placement).
• Create and maintain the policies and procedures for Career Advisement and assist in the training of other team members in those guidelines.
• Develop and maintain a standard communication plan to keep staff informed of program issues and their role in meeting operational goals.
• Work under the direction of the Project Director to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assist program team members as necessary.
• Provide operational support and coverage as needed.
• Work well in teams, with business customers, and other staff.
• Able to communicate effectively both orally and in writing.
• May be assigned other tasks and duties reasonably related to their job responsibilities.

Requirements

• Strong communication and organization skills, computer skills, publishing skills, and the ability to communicate clearly and concisely.
• Ability to relate well with individuals, motivate, and possess experience in presenting workshops and working with individuals having one or more barriers to employment.
• A referral network with other human service agencies in the community and the ability to provide intervention services as needed.
• Knowledge of various job search strategies, resources, and action plans.
• Ability to follow instructions well.
• Adaptable, flexible, and a fast learner.
• Creative and able to meet deadlines.
• Works well under pressure, goal-oriented, and works well within a team concept.
• Demonstrated customer service skills.
• Demonstrated computer skills, with experience using word processing and spreadsheet software applications.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Ability to work first shift and overtime if required.
• Travel when necessary.

Qualifications

Bilingual (English/Spanish) preferred.

Benefits

• Hybrid work schedule.
• Extensive learning opportunities and networking programs.
• Opportunity to make a lasting impact on the lives of others.

Pay

Hourly wage: $32.55/hr.