Career Advisor (800017)

About the role

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination.

Responsibilities

• Provide consistent and comprehensive case management and follow-up
• Conduct new customer orientation
• Help to ensure that positive outcomes and goals are met as required by contract
• Work with schools, account managers and management to ensure appropriate documentation is completed and received
• Facilitate all professional development workshops
• Maintain organized database of clients and keep detailed documentation of all contacts with clients
• Ensure participants follow through with planned activities as outlined in contract with funding agency
• Accurately complete required documentation for enrollment
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Create solutions to participant attendance problems
• Assist in the preparation of project reports as needed (participation, placement)
• Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
• Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
• Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
• Provide operational support and coverage as needed
• Assist in the intake services for the Center
• Provide operations support for all compliance driven standards
• May be assigned other tasks and duties reasonably related to their job responsibilities

Qualifications

• Ability to maintain flexibility as needs of contract or contractor require
• A working knowledge of MS Office and Google docs
• Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development
• Demonstrated telephone, computer and strong written and verbal communication skills
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
• Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
• Bachelor's degree from an accredited college or university in education, social services, healthcare and/or communications
• Customer service experience required

Skills

• Flexibility
• MS Office
• Google Docs
• Career advisement and development
• Workforce curriculum development
• Public speaking
• Content development
• Documentation
• Case management
• Client orientation
• Workshop facilitation
• Project reporting
• Program management
• Job preparation workshops
• Communication planning
• Operational support
• Compliance driven standards

Benefits

• Extensive learning opportunities
• Networking programs
• Opportunity to make a lasting impact on the lives of others
• Commitment to diversity and inclusion
• Equal opportunity employer

Pay

Pay range: $21.75 - $22.75 per hour