Care Transitions Technician

General Summary

Supports the hospital-based Care Transitions team to promote the continuum of care and optimal outcomes for patient populations.

Principal Job Functions

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Assists with post-acute referral processes and communications, including appointments and transportation needs.
• Answers multiple and/or designated telephone lines, prioritizes and routes calls.
• Prepares assigned departmental reports as needed.
• Affords assistance with staff scheduling process.
• Escalates issues to leadership in a timely manner.
• Captures, processes and documents required forms such as Important Message, PASSR’s, travel screening, referrals, ID screen forms and others as deemed appropriate.
• Maintains records accurately, completely, timely and confidentially according to procedures.
• Interacts in an interdisciplinary manner and serves as a resource regarding care coordination initiatives.
• Affords assistance in the identification and reporting of quality issues, contributes to the performance improvement plan and supports quality initiatives.
• Participates in and maintains competencies required for the position and commits to self-directed professional growth, e.g., computer training, continuing education.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Required Knowledge, Skills And Abilities

• Knowledge of computer hardware equipment and software applications relevant to work functions.
• Skill in responding to team member needs with courtesy, consideration, tact and sensitivity.
• Ability to work independently with minimal supervision.
• Ability to modify work assignments based on requirements.
• Ability to meet deadlines in a sometimes rapidly changing environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to maintain strict confidentiality relative to sensitive information.
• Ability to maintain accurate documentation.
• Ability to exercise sound judgment, courtesy, tact, and professionalism in interacting with others while working in a fast-paced environment.
• Ability to problem solve and engage independent critical thinking skills.
• Ability to communicate and cooperate with all levels of personnel, medical staff and auxiliary and ancillary departments fostering and promoting intro and inter-departmental relationships.
• Ability to maintain regular and punctual attendance.

Education And Experience

• High School diploma or equivalency required.
• Licensure or certification in a field of medical or allied health area of study preferred.
• Minimum two (2) years of healthcare or equivalent experience preferred.