Care Team Supervisor

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. Our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients in the N Houston/Tomball, TX area.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensure, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

Requirements

• High School Diploma or GED required
• Sixty (60) college credit hours and/or two (2) years of supervisory experience required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

Benefits

• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

A collaborative and supportive work environment with a meaningful opportunity to positively impact lives every day.