Care Team Member Manhattan, NY

About the role

SOL Mental Health is an innovative mental health care provider dedicated to making a difference through new approaches and collaborative teamwork. We're seeking individuals who are passionate about mental health and eager to contribute to our mission.

Responsibilities

• Manage patient intake and check-in processes, ensuring all forms and payments are accurate and documented.
• Coordinate patient schedules, handle follow-ups, and manage discharge workflows.
• Triage patient concerns, escalate issues, and coordinate necessary services.
• Communicate with patients, families, referral partners, and vendors to support their full journey and engagement.
• Ensure accurate charge capture, billing documentation, and timely data submission.
• Maintain compliance with policies and regulations, and uphold high customer service standards.
• Represent SOL Mental Health professionally and contribute positively to team culture.
• Meet productivity goals and perform additional duties as assigned.

Requirements & Skills

• Clinical exposure or Medical Assistant experience, including reading medical records, supporting medication workflows, coordinating with pharmacies, and assisting with prior authorizations.
• MA Certification is preferred.
• Able to manage difficult situations and de-escalate issues.
• Highly organized and capable of handling multiple tasks simultaneously.
• Strong working knowledge of Microsoft Office products and clinic operations technology systems.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Strong work ethic, enthusiasm, integrity, and a positive attitude.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Effective communication over the phone, computer, and face-to-face.
• Able to lift up to 15 pounds occasionally.

Job Type

This is a Full-Time, in-person role based out of our Manhattan locations.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA).
• Paid Time Off & 10 Paid Holidays.
• 401(k) with employer match.
• Short and long-term disability insurance.
• Life insurance.
• Employee Assistance Program (EAP).

Compensation

The estimated hourly compensation for this role is $25.00–$26.00 per hour, depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.

Diversity, Equity & Inclusion

SOL Mental Health is committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We encourage applications from candidates from various backgrounds and experiences.

Contact Information

To apply, please visit our website and submit your application. We look forward to connecting with you!