Care Team Member Brooklyn, NY

About the role

SOL Mental Health is an innovative mental health care provider dedicated to transforming the industry through new approaches and practices. We're seeking individuals who are passionate about making a difference and ready to take on meaningful challenges.

Responsibilities

• Manage patient intake and check-in processes, ensuring all forms and insurance verifications are accurate and documented.
• Support clinical teams by managing schedules, handling patient concerns, and coordinating necessary services.
• Communicate with patients, families, and vendors to support their full patient journey and enhance engagement.
• Maintain compliance with policies and regulations, and uphold high standards of customer service.
• Represent SOL Mental Health professionally and contribute positively to the team culture.
• Meet productivity goals and perform additional duties as assigned.

Requirements

• Clinical exposure or Medical Assistant experience, including reading medical records and supporting medication workflows.
• Able to effectively manage difficult situations and de-escalate issues.
• Highly organized and capable of managing multiple tasks simultaneously.
• Strong working knowledge of Microsoft Office products and clinic operations technology systems.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Strong work ethic, enthusiasm, integrity, and a positive attitude.

Skills

• Interpersonal skills to interact professionally with a diverse population.
• Microsoft Office proficiency.
• Ability to learn and adapt to clinic operations technology systems.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Effective communication over the phone, computer, and face-to-face.
• Able to lift up to 15 pounds occasionally.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA).
• Paid Time Off & 10 Paid Holidays.
• 401(k) with employer match.
• Short and long-term disability insurance.
• Life insurance.
• Employee Assistance Program (EAP).

Compensation

The estimated hourly compensation for this role is $25.00–$26.00 per hour, depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.

Diversity, Equity & Inclusion

SOL Mental Health is committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We actively seek candidates from diverse backgrounds and experiences and ensure equitable hiring practices throughout our recruitment process.

Application

If you're excited about joining our team and contributing to the future of mental health care, we'd love to hear from you! Apply now and let's shape the future together.