Care Team Member

About SOL Mental Health

At SOL Mental Health, we’re redefining what’s possible in mental health care—starting with you. As an early‑phase organization with ambitious goals, we offer true ownership opportunities, direct access to passionate executive leadership, rapid career development pathways, and cross‑functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management. Our values guide every interaction: ❤️ We Lead with Heart 💡 We Look for the Good 💪 We Strengthen Each Other 🏆 We Strive for Excellence 🚀 We Break New Ground.

Responsibilities

• Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
• Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
• Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
• Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
• Represent SOL Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
• Meet productivity goals and perform additional duties as assigned.

Requirements & Skills

• Able to effectively manage difficult situations and de‑escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft Office products and ability to learn clinic operations technology systems.
• Experience with EMR/EHR systems, specifically Athena, preferred.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively communicate over the phone, computer, and face‑to‑face.
• Must be able to lift up to 15 pounds at times.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Paid Time Off & 10 Paid Holidays
• 401(k) with employer match
• Short & long‑term disability
• Life insurance
• Employee Assistance Program (EAP)

Compensation

The estimated hourly compensation for this role is $24.00–$25.00 per hour, depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.

Schedule

This is a Full‑Time, in‑person role based out of our Ballston location.