Care Team Member

About the role

SOL Mental Health is an innovative mental health care provider dedicated to redefining the industry through new approaches and practices. Care Team Members play a crucial role in providing exceptional patient care and support.

Responsibilities

• Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
• Complete patient intake and check-in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
• Manage schedules for patients and clinicians, including adjustments, follow-ups, discharge workflows, reactivation, and end-of-day processes, while maintaining accurate information in the EHR.
• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
• Ensure accurate charge capture, billing-related documentation, and timely submission of required data.
• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
• Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
• Meet productivity goals and perform additional duties as assigned.

Requirements & Skills

• Clinical exposure or Medical Assistant experience including reading medical records, supporting medication workflows, coordinating with pharmacies, and assisting with prior authorizations.
• MA Certification is a plus.
• Able to effectively manage difficult situations and de-escalate issues that arise.
• Able to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
• Able to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone, computer, and face to face.
• Must be able to lift up to 15 pounds at times.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Paid Time Off & 10 Paid Holidays
• 401(k) with employer match
• Short & long-term disability
• Life insurance
• Employee Assistance Program (EAP)

Pay

The estimated hourly compensation for this role is $25.00–$26.00 per hour, depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.

Benefits

• Diversity, Equity & Inclusion

Join Us

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect!

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