Care Team Associate - Primary Eye Care

About the role

The Care Team Associate is a trained medical office assistant who will be assigned to either a medical assisting or patient services representative role, based on the needs of the clinical unit.

Responsibilities

Registration competencies

• Complete all aspects of registration, including insurance verification and sliding fee scale
• Handle phone calls appropriately
• Monitor patient flow and address wait time or other concerns
• Assess and assist with patient needs including questions regarding insurance, scheduling, and referral
• Collaborate with other care team members to address patient needs

Medical assisting competencies

• Perform clinical tasks such as taking vitals, phlebotomy, EKG, Point-of-Care, CLIA-waived procedures, other routine procedures and tasks as assigned
• Conduct screening using standardized tools, interview patients, take history, and chart documentation
• Offer preventive screening services and provide patient health education
• Disinfection and tidiness of clinical area and medical equipment
• Conduct pre-visit planning, manage provider panel and support smooth patient flow
• Assist with inventory management
• Assist provider with office procedures
• Perform other duties as assigned

Minimum Qualifications

• Bilingual in English/Spanish or English/Chinese
• Associates Degree, equivalent college credits, or 2 years of work experience
• Work experience in the health care field preferred
• Medical Assistant Certification preferred
• Basic CPR (BCLS) Certification required (Health Center will provide if needed)
• Excellent interpersonal skills, ability to work as part of an interdisciplinary team
• Maintain a cooperative relationship with co-workers
• Respond promptly to requests
• Adapt to changes in practice operations and workflows as they emerge
• Approach work with a good attitude and flexibility
• Good problem solving skills

Benefits

• Medical insurance
• Employer-paid dental, vision, disability, and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health, and dependent care
• Paid time off (6 weeks)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program