Care Team Assistant - Spanish/Medical Assistant Required

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr. Houston, TX 77081 Bilingual Care Team Assistant - Medical Assistant Required (Job Overview) Schedule: 8AM-5PM As a Care Team Assistant (CTA), you will be a trusted point of contact and an important informational resource for patients, families and caregivers, the call center, the care team, and community resources. Your compassionate support helps patients navigate their care while enabling providers and clinical team members to deliver high-quality, evidence-based care in accordance with Patient Centered Medical Home (PCMH) requirements. You will bring together clinical coordination, patient communication, and clerical expertise to help care stay connected and accessible. From supporting phone calls and lab results to assisting with medication management, referrals, pre-appointment planning, and forms, your work will make a meaningful difference in the healthcare experience of the community we serve. Why this role matters Serve as a welcoming and dependable resource for patients, families, caregivers, providers, and community partnersHelp identify medically vulnerable patients who may need additional services, monitoring, or referralsSupport quality and compassionate care through effective coordination, timely communication, and accurate documentationCollaborate closely with providers, nursing teams, referral staff, front-desk colleagues, and community resourcesContribute to a safe, respectful, and patient-centered clinic environmentBuild valuable experience across care coordination, clinical workflows, patient support, and the broader healthcare ecosystem If you bring empathy, organization, sound judgment, and a passion for helping people access meaningful care, this is an opportunity to join our family and make a difference every day. Key Responsibilities Patient Communication: Work with onsite nursing or use protocol-based triage parameters to address patient calls forwarded by the call center and/or front deskRoute clinical inquiries requiring provider review to the responsible provider as a phone note document in the electronic health record system (EHRS)Return patient calls as directed by the providerPlace phone calls or create template-based letters, as directed by the provider, regarding results such as lab results, and deliver them to patients in a timely mannerAt the provider’s direction, contact medically vulnerable patients after an office visit for an acute medical problem or patients designated as chronically ill/unstable and in need of ongoing monitoringPre-Visit Planning: Review the patient schedule daily to promote completion of pre-visit preparations before each patient visitConfirm that lab and imaging results, consultation reports, care transition details, and information related to major changes in the patient’s health status are available in the patient recordWhen information is not present in the EHRS, contact patients, consultants, imaging centers, and/or hospitals to gather itReport barriers to care to the providerAssist in arranging interpretation servicesAssist with and participate in daily huddlesCare Coordination: Assist with transitions of care, including obtaining hospital and newborn discharge records and specialty notesManage and maintain the site’s Care Coordination DesktopAssist patients with entry to and access of ancillary support services as needed, including prescription assistance, patient education, and social workMedication Management: Assist with medication refills at the direction of and as instructed by provider(s)Assist with medication prior authorizations as neededForms: Initiate completion of forms for provider review and final signature, including disability forms, home health orders, durable medical equipment and supply requests, disease status letters, FMLA paperwork, and other paperwork directed by the providerCommunicate with the provider when urgent requests require prompt attentionReferrals: Assist Referral Coordination staff and onsite scanners with completing referrals and including relevant documents in the medical recordComplete and deliver clinical summaries for consultants or other service providers to whom patients are referred, as directed by the provider or dictated by the service lineDemonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environmentPromote effective working relationships and work effectively as part of a team to facilitate the achievement of goals and objectivesAttend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazardsAttend all required safety education programsOperate assigned equipment and perform all procedures safely as instructedMaintain the work area and equipment in the condition required by LCHS standardsDemonstrate proper body mechanics in all functionsCheck the patient’s environment and equipment to ensure safetyReport safety concerns promptly to appropriate personnelFollow LCHS exposure control plans for bloodborne and airborne pathogensDemonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal PrecautionsAssure a safe environment by instituting appropriate control measuresAttend annual education programsPerform other duties as assigned Minimum Qualifications High-school level education or equivalencyMedical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient settingMust maintain BLS /CPR Required Years Of Experience At least 2 years of experience in an ambulatory clinical setting preferredMedical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting Required Knowledge, Skills, And/or Abilities Spanish fluency (service location dependent)Demonstrated competency with an EHRS systemExcellent communication skillsExcellent customer service skillsAbility to multi task in a fast paced environmentAbove average organizational skillsStrong typing and computer skillsThis job requires access to confidential and sensitive information, requiring ongoing discretion and secure information managementMust be able to manage multiple deadline and decision making responsibilities About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.