Care Partner- Mission-Aligned

About the role

EverCare Mobile Health provides compassionate, patient-centered care to individuals living in long-term-care, assisted-living, and facility-based settings. Our mission is to restore joy to life by supporting patients who may be experiencing mental health, cognitive, behavioral, or social-emotional challenges. Our Core Values Help First- Give abundantly. Serve without expecting. Embrace Change- Stay flexible. Keep learning. Grow stronger. Be confident. Have Fun, Get Stuff Done- Bring joy. Be creative. Be yourself. Built on Trust- Do what you say. Take ownership. Share transparently. Positive Impact- Create connection. Care deeply. Inspire change.

The Care Partner supports patients in facility-based settings by providing patient engagement, behavioral health support, care coordination assistance, and communication support between patients, providers, facilities, and the EverCare team. This is a mobile role serving assigned facilities in the Nyssa/Ontario area.

Responsibilities

• Build positive, supportive relationships with patients in long-term-care and assisted-living settings.
• Support patients with engagement, emotional regulation, social connection, and follow-through.
• Observe and report patient needs, changes, or concerns to the appropriate EverCare team member.
• Communicate professionally with facility staff and internal team members.
• Support continuity of care by helping ensure patients are seen, engaged, and followed up on.
• Complete timely and accurate documentation.
• Follow assigned workflows, care plans, and escalation procedures.
• Protect patient privacy and follow HIPAA expectations.
• Participate in required training, meetings, and team communication.

Requirements

• Experience in caregiving, behavioral health, senior living, memory care, DSP, case aide, care coordination, or a related role.
• Strong communication, reliability, and follow-through.
• Comfort working independently in the field and traveling locally between facilities.
• Ability to build trust with older adults and vulnerable patients.
• Calm, patient, and respectful approach to behavioral health needs.
• Reliable transportation and ability to meet facility access requirements.
• Comfort using mobile apps, EHR systems, Slack/email, and online forms.
• Ability to pass required background checks and facility requirements.

Qualifications

• QMHA-R or eligibility for QMHA-R.
• Bachelor's degree in psychology, social work, counseling, human services, or related field.
• Dementia, Alzheimer's, memory care, or behavioral health experience.
• Experience working in assisted living, skilled nursing, adult foster care, or community behavioral health.
• Bilingual skills.

Skills

• Strong communication, reliability, and follow-through.
• Comfort working independently in the field and traveling locally between facilities.
• Ability to build trust with older adults and vulnerable patients.
• Calm, patient, and respectful approach to behavioral health needs.
• Reliable transportation and ability to meet facility access requirements.
• Comfort using mobile apps, EHR systems, Slack/email, and online forms.
• Ability to pass required background checks and