Care Partner

Responsibilities

• Assist residents with their personal care and activities of daily living as assigned and as requested by residents and in accordance with the service plan
• Perform daily housekeeping tasks as assigned using established procedures and standards
• Perform laundry duties as assigned
• Review and participate in 24 Hour Reports, shift change reports and verbal reports as needed
• Absorb and respond to resident pendant/wearable calls in a timely manner
• Promote personal choices, independence and spiritual needs as needed
• Provides verbal encouragement and support to residents
• Prioritize tasks to ensure optimum services to residents as requests and needs change
• Communicate to the Director of Health & Wellness when a resident's needs have changed
• Communicate to other departments as residents' needs arise during the shift
• Ensure compliance with new resident care needs
• Assure that established infection control practices are maintained
• Report all accidents and incidents as soon as possible to supervisor, no matter how minor
• Maintain the confidentiality of residents' personal care information
• Honor the residents' personal and property rights

Requirements

• High School Diploma or equivalent
• Certified Nursing Assistant/ Home Health Aid preferred, but not required
• Licenses / Certificates for Medication Assistance (if applicable) as needed per state regulations preferred
• CPR certification / First Aid certification preferred
• Must complete all state and Experience Senior Living specified training programs
• Able to read and comprehend simple instructions and short correspondence
• Able to write simple correspondence
• Able to effectively present information in one on one and small group situations to customers, residents, and other team members of the organization
• Able to apply common sense understanding to carry out detailed written or verbal instructions
• Able to deal with difficult situations
• Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
• Able to make independent decisions
• Must be able to communicate in a warm, friendly, and caring manner
• Must possess a passion to work with and around senior citizens
• Knowledge of customer service principles and practices
• Able to work varied schedules to include weekends, evenings, and holidays
• Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs
• Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
• Able to work cooperatively with a group of people to achieve goals and objectives
• Able to be tactful; maintains confidences and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly
• Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.