Care Operations Specialist I (Hybrid - Greenville, WI)

About the role

Care Operations Specialist I at School Specialty, dedicated to transforming education through a team of passionate innovators. Reports to a Customer Care Supervisor, responsible for efficiently and accurately inputting and updating customer orders, receiving, investigating, processing, and responding to customer order inquiries in a professional manner. This is a hybrid role based in Greenville, WI.

Responsibilities

• Receives and processes paper or electronic orders, including bounceback orders.
• Processes orders in accordance with department standards.
• Resolves order errors or omissions by communicating with sales partners or customers via phone and/or e‑mail.
• Analyzes orders to identify and troubleshoot item and/or pricing issues.
• Ensures customer data is accurate and orders are entered correctly.
• Meets or exceeds department key performance measurements including service level, turnaround time, quality, adherence, and customer satisfaction.
• Maintains consistent and regular attendance and adherence to schedule.
• Provides high‑quality interactions and diffuses difficult customer situations professionally.
• Responds to customer inquiries and follows through to completion accurately within the customer’s timeframe.
• Open availability; typical work hours 7 am–6 pm, with potential to work holidays and weekends as needed.

Skills

• Ability to key large volumes of alpha/numeric data accurately.
• Ability to perform business math calculations.
• Proficient in Microsoft Office products.
• Excellent written, verbal, and interpersonal communication skills.
• Problem‑solving skills and ability to resolve discrepancies.
• Strong organizational skills and ability to manage multiple tasks.