Care Specialist I (Harrisburg, PA / Hybrid)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule as appropriate. Must not repeat job title. Must not include boilerplate like EEO, etc. Must preserve substantive info. Let's parse the posting. Content: - Intro about FreedomCare: mission, values, etc. That's about the company; could be "About the role"? Actually "About the role" maybe includes description of role and company. We'll include a paragraph about the company and mission. - "We are looking for an Care Specialist I for our team in Pennsylvania! This is a full time hybrid position and will require a mandatory 3 days into our offices located in Philadelphia, PA or Pittsburgh, PA." - "Department & Position Overview Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us." - "Every Day You Will" list of duties (bulleted). We'll put under Responsibilities. - "Ideal Candidate Will Possess" list of requirements (must have). We'll put under Requirements (or Qualifications). Also "Nice-to-Haves" list. - "Why work at FreedomCare?" list of benefits: competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, ongoing learning opportunities, voice matters, relationships, impact, inclusive environment. We'll put under Benefits. - Pay: "At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $19.15 and $23.00 an hour at the commencement of your first year of employment." Also "Compensation Range $19.15—$23 USD". So we have Pay section. - Schedule: "This is a full time hybrid position and will require a mandatory 3 days into our offices located in Philadelphia, PA or Pittsburgh, PA." Also earlier: "full time hybrid position". So schedule: full-time, hybrid, 3 days in office per week. We'll include Schedule section. We must not include duplicated lines, cookie/navigation/legal/EEO etc. Remove EEO paragraph and the "#INDHV". Also remove "Why work at FreedomCare?" maybe we keep as Benefits. We must not repeat job title as heading. So no heading for Care Specialist I. We must not put Job ID/requisition numbers as headings (none present). We must only include sections when there is real specific content. We'll have About the role (intro), Responsibilities, Requirements, Qualifications? Could combine Requirements and Qualifications? The instruction says use headings for those categories if content exists. We have "Ideal Candidate Will Possess" (must have) and "Nice-to-Haves". Could treat "Requirements" for must-have, "Qualifications" for nice-to-haves? Or we could have Requirements (must) and Qualifications (nice-to-haves). Or we could have Skills section for abilities. Let's decide. We have: - Must: willingness to travel to office 3 days/week, previous experience in customer service, at least 1 year high-volume inbound call center, experience with CRMs (Salesforce, Medflyt, Verint), passion for high level customer service, ability to organize, set priorities, manage time, strong verbal/written communication, ability to resolve issues over telephone, attention to detail, ability to meet/exceed targets, computer proficiency, strong typing skills, ability to leverage tech while notetaking/multitasking. - Nice-to-Haves: two years relevant experience in healthcare call center, healthcare/startup experience, bilingual Spanish or other languages. We could put Requirements (must) and Qualifications (nice-to-haves). Or we could have Skills section for abilities like communication, empathy, etc. But we already have many skill-like items in Requirements. Better to follow typical: Requirements (must-have), Qualifications (nice-to-have), Skills (maybe separate). However we have many skill items; we could put them under Skills. But the instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those as needed. Thus we can have: - About the role (intro about company and role) - Responsibilities (duties list) - Requirements (must-have) - Qualifications (nice-to-have) - Skills (maybe we could list communication, empathy, etc but they'd overlap; maybe we can skip Skills if content not distinct. But we have many skill items; we could put them under Skills and keep Requirements as experience/education. However the posting lumps experience and skills together. To avoid duplication, we could put Requirements for experience (years, CRM, travel) and Qualifications for nice-to-have experience, and Skills for abilities like communication, empathy, problem solving, attention to detail, typing, etc. That seems reasonable. Let's extract: Experience requirements: - Must be willing and able to travel to our Philadelphia, PA office, PA office 3 times a week - This is a full time in-office position (actually says hybrid but mandatory 3 days in office) - Previous experience in a Customer Service environment - At least 1 year of experience in high-volume inbound call center or contact center environment - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint Nice-to-haves: - Two years of relevant experience in a healthcare call center or contact center environment - Healthcare/startup experience - Bilingual in Spanish, or other languages, desired Skills/Abilities: - A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience - Ability to organize, set priorities and manage time effectively - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully - Attention to detail in reviewing records - Ability to meet and/or exceed targets/metrics - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking Also maybe "Display empathy, actively listening, and clearly communicate with callers" etc already covered. Now Benefits: - Competitive compensation - Medical benefits - Retirement plans - Wellness programs - Fun company events - Ongoing learning opportunities to grow your career - Your voice matters - Build great relationships - Work has meaning and tangible positive impact - Inclusive environment for all employees - Diversity celebrated Pay: - Base pay range $19.15–$23.00 per hour Schedule: - Full-time hybrid position - Mandatory 3 days into office (Philadelphia or Pittsburgh) per week Now About the role: combine intro about FreedomCare mission, values, and the role overview. Let's craft paragraphs. We must not include boilerplate like "We are an Equal Opportunity Employer". Remove that. Also remove duplicated lines like "This is a full time hybrid position and will require a mandatory 3 days into our offices located in Philadelphia, PA or Pittsburgh, PA." appears twice? Actually appears in intro and later. We'll keep once. Now produce HTML. We'll use

for each section heading, then content:

for prose,

• for lists. We must not include any extra text outside HTML. Let's construct. Section About the role:

  FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016. We support patients by ensuring they can choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values: Here For You (service, empathy, availability), Own It (drive and ownership), Do the Right Thing (high integrity), Be Positive (great attitude and a can‑do approach). As a Care Specialist I, you will work closely with clients, caregivers, and internal departments to provide a seamless customer service experience, ensuring clients receive the care they need while receiving in‑house training and continued career development.

  That seems good. Responsibilities: list from "Every Day You Will". We'll extract each bullet. List items: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests - Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys - Input accurate data entry of sensitive information - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance - Screen patients and caregivers for additional programs and benefits to enhance their lives - Maintain reliable work schedules - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution - Adhere to a revolving monthly client service and compliance standard - Effectively input and update the case file and account data within CRMs - Manage call dashboards and reporting to assist in managing assignments We'll put each as
• . Requirements (must-have): - Willing and able to travel to our Philadelphia, PA office 3 days per week (full‑time hybrid role) - Previous experience in a customer service environment - At least 1 year of experience in a high‑volume inbound call center or contact center environment - Experience with CRMs or workforce technology (Salesforce, Medflyt, Verint) Qualifications (nice-to-have): - Two years of relevant experience in a healthcare call center or contact center environment - Healthcare or startup experience - Bilingual in Spanish or other languages (desired) Skills: - Passion for providing a high level of customer service, including empathy, active listening, and patience - Ability to organize, set priorities, and manage time effectively - Strong verbal and written communication skills, with active listening and adaptability to different personality types - Ability to resolve issues over the telephone, defusing and de‑escalating frustrated callers - Attention to detail when reviewing records - Ability to meet and/or exceed targets and metrics - Computer proficiency; strong typing skills and ability to leverage technology while notetaking and multitasking Benefits: - Competitive compensation - Medical benefits - Retirement plans - Wellness programs - Fun company events - Ongoing learning opportunities to grow your career - A workplace where your voice matters - Strong relationships and teamwork - Work that has meaning and a tangible positive impact on others - An inclusive environment that celebrates diversity Pay: - Base pay range: $19.15 – $23.00 per hour Schedule: - Full‑time hybrid position - Required to work 3 days per week in the office (Philadelphia, PA or Pittsburgh, PA) Now ensure we didn't include any boilerplate like EEO, etc. Now output HTML fragment. We'll wrap