Care Network Practice Manager III

About the role

The Care Network Manager III oversees the daily operations of the Care Network office/department to ensure providers and staff deliver quality patient care services. This role is defined by handling more than 40,000 patient visits annually and managing budgets exceeding $15M.

Responsibilities

• Manage Access and Revenue Cycle Management, including scheduling, registration, billing, and cash collection processes.
• Review and take action on financial and operational data, such as EPIC reports and workqueues.
• Train and educate staff on Access and Revenue Cycle Management.
• Work with nursing, physicians, and ancillary staff to optimize patient flow.
• Lead billing meetings and manage Value Based Care initiatives.
• Coordinate special events and programs, including community-based marketing and website updates.
• Oversee facility operations, ensuring compliance with regulatory requirements and managing maintenance and repairs.
• Prepare and manage operational and labor budgets, review P&Ls, and maintain expenses within budgetary targets.
• Manage staff recruitment, orientation, and retention, and ensure compliance with organizational requirements.
• Support and participate in employee engagement and recognition initiatives.
• Manage and oversee digital and technology services, ensuring compliance with CHOP policies and procedures.
• Resolve issues and improve processes to enhance patient and provider experience.
• Participate in departmental and enterprise-wide meetings, workgroups, and subcommittees.
• Lead and participate in QA/QI projects, including round and connect with staff daily.
• Communicate with team and cascade updates, escalations, and improvements.

Requirements

To succeed in this role, candidates must have a Bachelor's degree in healthcare administration, business, or a related field, with a minimum of 5 years of experience in healthcare operations, preferably in ambulatory care settings. Strong leadership, communication, and problem-solving skills are essential, along with the ability to manage multiple priorities and foster a positive work environment.

Qualifications

• Bachelor's degree in healthcare administration, business, or a related field.
• Minimum of 5 years of experience in healthcare operations, preferably in ambulatory care settings.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and foster a positive work environment.

Skills

• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Experience with healthcare revenue cycle management.
• Knowledge of regulatory requirements and compliance.
• Proficiency in Microsoft Office Suite.

Benefits

CHOP offers a comprehensive benefits package, including medical, dental, vision insurance, retirement plans, paid time off, and more.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

This role is full-time, with flexible hours to accommodate the needs of the Care Network office/department.