Care Navigator Full Time

About the role

Care Navigator in the Inpatient Psychiatric department at Clifton Springs Hospital. The position works 36 hours per week (12‑hour shifts) with a schedule of 7 AM or 7 PM, rotating every other weekend. The Care Navigator functions as a core member of an Integrated Care team that includes the Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider, coordinating and supporting mental health care within the clinic and facilitating referrals to clinically indicated services inside and outside the clinic.

Responsibilities

• Provides direct care services to patients on an individual and group basis, including activities of daily living, social, and psychiatric rehabilitation per treatment plan, as directed by Unit Leadership.
• Participates in the development of a comprehensive treatment plan sharing patient’s needs and wants as communicated by patient directly through patient surveys, collaterals, and the treatment team.
• Documents and communicates patient response to treatment effectively, accurately, and in a timely manner according to Program Policies and Procedures.
• Provides comprehensive care to patients in a professional and caring manner, taking appropriate actions and communicating findings to the multidisciplinary team.
• Intercedes on behalf of customers to ensure they have access to required services.
• Participates in the peer review process and utilizes quality improvement techniques to improve quality and reduce costs.
• Participates as a member of the multidisciplinary team by providing feedback, maintaining professional relationships, and offering program‑ and patient‑specific feedback and recommendations.
• Enhances professional growth and development through participation in educational programs, current literature, in‑service meetings, and workshops.
• Understands and practices established RGHS policies, procedures, goals, standards of care, quality improvement activities, safety, and environmental and infection control.

Requirements

• Minimum of 2 years of experience in a Human Services‑related field, medical‑related field, customer service, or client/patient interfacing experience.
• OR Associate’s degree required; bachelor’s degree preferred.
• No specific licensure or certification required.
• Education: Associate’s degree (AS) required.
• Physical requirements: Sedentary role primarily office‑based with prolonged sitting (67–100% of the workday); lifting limited to under 10 lbs.; fine motor skills needed for computer work, writing, and telephone use; clear visual and auditory ability.
• High cognitive and emotional demands due to extended concentration, frequent interruptions, independent decision‑making, and information processing.
• Occasional contact with infectious agents in administrative areas.
• May require flexible hours, TB screening, or a valid driver’s license.
• Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
• For disease‑specific care programs, refer to the program‑specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Pay

Pay range: $20.00 – $25.00 per hour (base pay representation; may be modified and eligible for additional pay components based on experience, qualifications, specialty, internal equity, location, and contracts).

Schedule

36 hours per week (12‑hour shifts). Schedule: 7 AM or 7 PM, with every other weekend rotation.