Care Navigator - CCBHC (Helena, MT)

Responsibilities

• Must possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices.
• Relate positively to families needing support services and can establish nurturing, positive relationships.
• Contact clients over the phone to assist in setting up appointments or deliver appointment reminders.
• Provide navigation for client by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a client from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Document every intervention into the appropriate electronic medical record.
• Develop and maintain a strong working relationship with Service Teams.
• Answer phones, receive and direct visitors, maintain a filing system, special projects, compiling data and preparing reports, and assisting in coordinating appointments and activities with other service lines, agencies, individuals, and organizations.
• Develop and maintain relationships among clients, families and caregivers, and colleagues.

Requirements

• Talents, skills, and abilities: Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, to organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• High School Diploma or HSE is required, along with past employment experience.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

Benefits

• Aware raises annually.
• Tuition advancement program.
• Health Insurance.
• Dental/Vision Insurance.
• 401(k) with company match.
• Life Insurance.
• Wellness programs.
• Generous paid time off.

Pay

AWARE Care Navigators earn $17.67 per hour.

Schedule

N/A

Qualifications

N/A

Skills

N/A

Benefits

We are proud to be an equal opportunity employer.