Care Navigator
We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve. WCDC is an Opioid Treatment Program (OTP) facility using FDA-approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support.
About the role
The Care Navigator plays a pivotal role in supporting patient care and engagement by providing on-demand peer services, crisis intervention, and de-escalation support. Stationed in the lobby, the Care Navigator serves as a vital resource for patient engagement, pre-registration assistance, and overall care coordination. Acting as a bridge between patients and healthcare providers, the Care Navigator ensures seamless access to services and support throughout the patient's care journey.
Responsibilities
- Patient Engagement: Assist patients with the Web-App and other pre-registration tasks, ensuring they receive the support needed to navigate their healthcare journey.
- Crisis Intervention: Provide immediate support for mental health crises, including suicidal or homicidal ideation, by employing motivational interviewing and de-escalation techniques.
- Queue Management: Monitor patient queues to ensure timely service, alerting the SUD team if a patient has been waiting longer than 5 minutes.
- Crisis Support: Offer emotional and de-escalation support across departments, helping patients navigate overwhelming feelings and barriers to care.
- Administrative Support: Manage critical reports, including the 45/90-day report and UA intervention report. Support SUD teams with rooming and patient care as needed.
- Departmental Coverage: Provide backup support for the PSR desk and the Neighborhood Center. Answer questions related to the SUD/Peer program and assist with overall clinic operations.
- Arrange patient transportation as needed.
- Generate billable check-ins for peer services.
- Advocate for patients, helping them overcome barriers to care.
- Ensure smooth transitions for unenrolled and outreach patients.
Qualifications
- Strong interpersonal and communication skills.
- Experience in crisis intervention and motivational interviewing preferred.
- Familiarity with healthcare or peer support services is a plus.
Pay
$28/hour.