Care Navigator

About Our Client

Think of Us is an organization focused on transforming the child welfare system to support young people and families in healing, development, and thriving. It addresses challenges in the child welfare space by emphasizing prevention, strengthening families before crises occur, and building kinship-first systems so children grow up with familiar, trusted people. The organization collaborates with leaders across public and private sectors to identify key intervention points and co-create solutions that reshape child welfare. Its initiatives include managing the largest dataset of lived experience voices to power AI tools and inform reforms, partnering with California to launch kinship programs backed by substantial funding, driving national adoption of kinship standards by multiple states and tribes, and operating a large resource network connecting thousands of families to financial support.

About the Opportunity

The Care Navigator is a foundational role within a new direct service practice designed to be human-centered and technology-enabled. This position involves sustained, relationship-based navigation to support transition-age youth and kinship families through their full journey, not just initial contact. The Care Navigator manages complex caseloads, provides ongoing support through transitions and challenges, and contributes to shaping a digital navigation model by leveraging technology and real-time data while centering the lived experiences of those served.

Responsibilities

• Serve as a consistent, trusted contact for transition-age youth and kinship families, building ongoing relationships via various communication platforms.
• Develop and maintain partnerships with community organizations to facilitate warm referrals and collaborative problem-solving.
• Use micro-cash grants strategically to engage families, reduce barriers, and gather data on needs.
• Activate crisis support protocols and coordinate resources as necessary.
• Conduct trauma-informed, culturally responsive needs assessments using digital tools.
• Adapt navigation strategies based on individuals' readiness and feedback.
• Identify systemic gaps and barriers through service interactions and relay findings to inform strategy.
• Collect and document user feedback to improve service delivery.
• Manage active caseloads, monitor progress, and adjust plans over time.
• Co-create personalized action plans and track progress digitally.
• Support individuals through transitions to community partners and programs.

Requirements

• Experience with or personal connection to the child welfare system is valued.
• Strong relationship-building skills and ability to engage families over time.
• Proficiency with technology-enabled service tools.
• Ability to conduct trauma-informed, culturally responsive assessments.
• Capacity to manage complex caseloads and adapt to changing needs.