Care Navigator

About the role

Adagio Health is seeking an empathetic, proactive Care Navigator to connect patients, clients, and community members directly to the care they deserve. In this role, you will be the bridge between clinical services and community support—addressing social determinants of health, providing warm handoffs, and guiding individuals through health insurance, nutrition, and preventive healthcare programs.

Responsibilities

• Connect & Guide: Assess client and patient needs related to health, wellness, and social determinants of health (SDOH). Identify barriers to care (such as transportation, food security, or cost) and connect individuals with internal programs and trusted external community partners.
• Provide Warm Handoffs: Serve as a dedicated point of contact, ensuring seamless transitions between clinical appointments, nutrition support, and community services.
• Expand Healthcare Access: Serve as a certified Pennie Assister to help community members navigate and enroll in health insurance. Partner closely with WIC programs to support enrollment, outreach, and intake.
• Community Outreach: Build and maintain active, positive relationships with local service organizations, grassroots groups, and community partners to increase awareness and accessibility of services.
• Client Education: Deliver practical health education and share vetted resources to empower individuals to make informed healthcare decisions.
• Cross-Department Collaboration: Partner with teams across Clinical Services, Disease Prevention, and Nutrition & Education to coordinate holistic, person-centered care.
• Care Coordination & Documentation: Maintain accurate, timely documentation of all patient interactions, referrals, and outcomes in data management systems to support ongoing care quality and reporting.

Qualifications

• Accredited degree in Social Work, Public Health, or a related field.
• Active Community Health Worker (CHW) certification.
• Excellent interpersonal, verbal, and written communication skills with the ability to build trust across diverse populations and clinical teams.
• Must be comfortable and proficient working with Microsoft Office products (Word, Excel, Outlook, Teams) and database systems.
• Experience in case management, care coordination, or care planning.
• Background in customer service or direct community-facing support.
• Experience navigating and assisting with enrollment processes for medical insurance products (e.g., Pennie, Medicaid, CHIP).
• Ability to complete regional travel as needed for community outreach and partner site visits.

Veteran-friendly

We recognize the dedication, leadership, and mission-first mindset developed during military service. The skills required to support community health and navigate complex healthcare systems align closely with many military specialties.

• Army: Combat Medic Specialist (68W), Healthcare Specialist (68 series), Patient Administration (68G), Preventive Medicine (68S), Civil Affairs (38B), or Human Resources Specialist (42A)
• Navy / Coast Guard: Hospital Corpsman (HM), Health Services Technician (HS), or Community / Public Affairs
• Air Force / Space Force: Aerospace Medical Service (4N0X1), Public Health (4E0X1), Health Services Management (4A0X1), or Family Support personnel
• Any Branch: Experience in casualty assistance, unit medical logistics, family readiness groups (FRG), transition assistance, or community liaison roles

Pay

$20 per hour

Benefits

• Daylight hours with no nights, weekends, or holidays.
• Affordable healthcare and insurance coverage.
• 403(b)-retirement plan with immediate vesting in Adagio’s contribution.
• Professional development reimbursement.

About Adagio Health

For over 50 years, Adagio Health has provided health, wellness, and nutrition services across Pennsylvania. Today, the organization serves approximately 115,000 patients and clients annually. While women’s health remains a primary focus, the organization also offers reproductive health, cancer screenings, and preventive health services for others in need of care in a welcoming, confidential setting. Adagio Health operates eight medical offices in western Pennsylvania, providing clinical services and addressing broader health needs such as food insecurity, behavioral health, and care navigation. The organization also manages the Women, Infants & Children (WIC) program in five counties, promotes tobacco and vaping prevention, oversees breast and cervical cancer screening and treatment programs statewide, and delivers a range of clinical and education programs that support nutrition and overall well-being in local communities.