Care Manager – Waitlist

About the role

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Every day, our work changes lives – from children thriving through early intervention and school‑based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, this role offers that chance.

Responsibilities

• Provide Tailored Care Management to members on the Registry of Unmet Needs (RUN).
• Engage members, assess member needs, and coordinate physical health, behavioral health, and unmet related resource needs.
• Review applications received to assess potential eligibility for Innovations Waiver services.
• Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offer available resources for services, supplies/equipment.
• Assist members with obtaining needed clinical information and starting relevant Medicaid or disability determination processes.

Qualifications

• Meet Qualified Professional (QP) status.
• Be fully licensed by the NC governing board regulating Human Services professions; OR
• Be a fully licensed RN licensed to practice in NC by the NC Board of Nursing with four (4) years of full‑time experience with the MH/DD/SA population served; OR
• Hold a Master’s degree in a human service field and have one year of full‑time pre‑ or post‑graduate MH/DD/SA experience with the MH/DD/SA population, or be a substance abuse professional with one year of full‑time pre‑ or post‑graduate supervised experience in alcoholism and drug abuse counseling; OR
• Hold a bachelor’s degree in a human service field and have two years of full‑time pre‑ or post‑bachelor’s MH/DD/SA experience with the MH/DD/SA population, or be a substance abuse professional with two years of full‑time pre‑ or post‑bachelor’s supervised experience in alcoholism and drug abuse counseling; OR
• Hold a bachelor’s degree in a field other than human services and have four years of full‑time pre‑ or post‑bachelor’s MH/DD/SA experience with the MH/DD/SA population, or be a substance abuse professional with four years of full‑time pre‑ or post‑bachelor’s supervised experience in alcoholism and drug abuse counseling.
• License/certification may be accepted as noted above.
• Must have a valid driver’s license.
• Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, or Richmond.
• Must be able to travel within the catchment area as required.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with management approval.
• Work‑from‑home options available for most positions.
• Health insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in the first year.
• NC Local Government Retirement Pension (defined‑benefit plan).
• 401(k) with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.

Pay

$56,270 – $68,428 (posting salary range)

Schedule

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with management approval. Work‑from‑home options available for most positions.