Care Manager Supervisor - MyCare Ohio, CareSource

About the role

The MyCare Ohio, CareSource Care Manager Supervisor will supervise care managers assigned to a team, conduct team meetings, and confer with staff regarding care management problems and procedures.

Responsibilities

• May accompany care managers on field visits to provide technical assistance and/or evaluate appropriateness and quality of care management activity.
• Facilitate decision making/treatment planning among disciplines.
• Assist with and/or facilitate case conferences with other formal service providers regarding care planning and implementation issues.
• Ensure that scheduling permits timely completion of all required client contacts, home visits, reassessments and disenrollment.
• Review care treatment plans to ensure quality and individualized plans are in place for program participants.
• Provide coverage for supervisor partners when needed.
• Function as a backup care manager in emergencies to ensure delivery of care management services.
• Assist in interviewing of potential assessors, care managers, and case aides.
• Participate in management teamwork to address broad clinical issues, team building, and distribution of work load, referral, and quality assurance issues.
• Provide input and problem solving related to program operations and possible procedural changes.
• Assist in current and retrospective audits of care manager cases.
• Assist in development and implementation of training and orientation of care managers and other staff as required.
• Assist in the planning and development of in-service programs and training.
• Perform other related duties as assigned by the Clinical Manager or Director.
• Abide by licensure Code of Ethics.

Qualifications

• Must be currently licensed as a social worker by the State of Ohio Counselor and Social Worker Board or licensed as a Registered Nurse by the Ohio Board of Nursing.
• Five (5) years prior experience in home care for the elderly, home health care, medical social work, geriatrics/gerontology, or a related field.
• At least two years supervisory or similar leadership experience.
• Experience with team process, assessments, and case work preferred.
• Excellent verbal and written communication and interpersonal skills are essential.
• Must know basic Microsoft Windows applications.
• Ability to use and be trained in multiple databases.
• Ability to use and transport a laptop computer and case, therefore must be able to lift/carry a minimum of twenty (20) pounds.
• Ability to ambulate enough to access private homes/locations which may not be readily accessible.
• Must have a car available during working hours, as well as the ability to legally drive a car.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio visual range without correction.
• Finger dexterity to operate office equipment required.
• Ability to communicate in face to face, phone, email, and other communications.
• Ability to lift 20 pounds.
• Requires some exposure to warm and cold temperatures.