Care Manager RN

About the role

Friend Health is seeking a dedicated and experienced Care Manager RN to join our team. The goal is to enhance care coordination in alignment with managed care and Patient-Centered Medical Home (PCMH) principles to improve the quality and delivery of comprehensive patient care.

Responsibilities

• Develop, implement, and evaluate care management policies, goals, and objectives
• Support the care team in care coordination and implementation of patient care plans
• Conduct ongoing clinical assessments and develop integrated patient care plans for high- and medium-risk patients
• Collaborate in the selection, development, and maintenance of patient education materials
• Work closely with the supervisor to integrate care coordination services into the team model
• Maintain daily activities of assigned staff, assess performance, provide feedback, and develop training and professional growth plans
• Provide orientation, education, and training for staff as needed
• Absorb and resolve patient and provider complaints
• Participate in integrated care team rounds
• Perform data analysis and tracking
• Investigate and resolve patient and provider complaints
• Participate in relevant departmental and organizational committees
• Perform other related duties and projects as assigned

Requirements

• Current State of Illinois license (LPN, RN, LCSW, or LSW)
• Bachelor's of Science in Nursing (BSN) or related degree is required
• Current CPR certification
• Valid Illinois Driver’s License
• 3-5 years of experience in healthcare care coordination or disease management
• Experience in an ambulatory healthcare setting or federally qualified health center (FQHC)
• Strong time management and organizational skills in a high-intensity, patient-focused work environment
• Demonstrated problem-solving, decision-making, and sound judgment
• Exceptional customer service skills
• Strong oral and written communication skills

Qualifications

• Current Illinois RN license required
• Documented medical contraindications or documented religious objections may exempt from TB testing or flu vaccinations

Skills

• Strong time management and organizational skills
• Exceptional customer service skills
• Strong oral and written communication skills

Benefits

• HealthVision
• Dental
• 403(b)
• FSA and HSA
• Employee Assistance Program (EAP)

Pay

Salary range: $85,000 Annually

Schedule

N/A

Benefits

• HealthVision
• Dental
• 403(b)
• FSA and HSA
• Employee Assistance Program (EAP)

Compensation

$85,000 Annually

Occupational Risk for Exposure to TB

This Position Carries An Occupational Risk For Exposure To Tuberculosis (TB) Due To Direct Client Interactions. Employment Is Contingent Upon Annual TB Testing, Unless An Exception Applies

EEO Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, including during the application or hiring process.

Why Join Us?

This role offers the opportunity to positively impact patient care outcomes while working in a collaborative, patient-centered environment. If you’re passionate about care coordination, teamwork, and making a difference in healthcare, we encourage you to apply!