Care Manager- RB-BHT (South Central/Mid State)

About the role

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium believes that empowering others begins with supporting our team. We offer our employees: a collaborative, mission-driven work environment; competitive benefits and work-from-home options for most positions; opportunities for professional growth in a diverse inclusive culture. Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

Responsibilities

• Provide complex care coordination and monitoring to members with primary Intellectual or Developmental Disability, possibly with secondary mental health, substance abuse, or complex medical/physical health needs.
• Assist with integrated care management through multi-disciplinary collaborations and referrals, including TCM opt‑in/opt‑out process, completion of care needs screenings, 90‑day transition plans, completion/updates of CMCAs and care plan development, and service coordination as needed.
• Focus on members diagnosed with Autism Spectrum Disorder, particularly children (18 months – 15 years).
• Serve as primary point of contact for assigned members, providing ongoing care management and advocacy.
• Conduct comprehensive assessments of member needs using person‑centered planning methods and organizational tools.
• Develop, implement, and monitor individualized care plans in collaboration with members, families, and multidisciplinary support teams.
• Coordinate services across providers, agencies, and community resources to address member physical, behavioral, and social health needs.
• Ensure assessments and care plans are updated to reflect changes in member needs and circumstances.

Requirements

• Must reside within Trillium’s South Central or Mid State region (Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Anson, Guilford, Montgomery, Randolph, Richmond).
• Must have a valid driver’s license and be able to travel within the catchment area as required.
• Must be available to work remotely between 8:30 am – 5:00 pm and be flexible for community travel and meetings.

Qualifications

• Meet Qualified Professional (QP) status via one of the following pathways:
  • Fully licensed by the NC governing board regulating Human Services professions; OR
  • Fully licensed RN licensed to practice in NC with four (4) years full‑time experience with MH/DD/SA population; OR
  • Master’s degree in a human service field plus one year full‑time MH/DD/SA experience (pre or post‑graduate); OR substance abuse professional with one year supervised experience in alcoholism and drug abuse counseling; OR
  • Bachelor’s degree in a human service field plus two years full‑time MH/DD/SA experience; OR substance abuse professional with two years supervised experience; OR
  • Bachelor’s degree in a non‑human services field plus four years full‑time MH/DD/SA experience; OR substance abuse professional with four years supervised experience.
• If serving members with Long Term Services and Support (LTSS) needs, additionally have at least two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience (may be concurrent with QP experience).

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with management approval