Care Manager II - Remote

Day in the Life of a Care Manager II

Provide remote operational support to Care Managers across centers by backfilling vacancies as needed, ensuring continuity of care, maintaining service levels, and minimizing disruptions to daily operations during staffing gaps.

Conduct proactive outreach to patients to complete missed care plans, improve care plan compliance, re-engage patients in their care, and support continuity of care through timely follow-up.

Leverage patient data from dashboards and reports to identify trends, monitor care outcomes, prioritize outreach efforts, and take timely action to improve patient engagement, care coordination, and overall clinical performance.

Accurately document patient care services by maintaining timely, thorough, and compliant charting in patient records to ensure continuity of care, support clinical decision-making, and meet organizational and regulatory documentation standards.

Address patient needs and challenges related to opioid use disorder (OUD) by collaborating with a multidisciplinary care team to develop coordinated care plans, remove barriers to treatment, and support positive patient outcomes.

Establish individualized patient care goals in collaboration with patients and the multidisciplinary care team, promoting patient engagement, measurable outcomes, and progress toward improved health and recovery.

Schedule and reschedule patient appointments to promote continuity of care, minimize missed visits, improve patient engagement, and ensure patients remain actively connected to treatment and support services.

Monitor patients’ clinical status by tracking medication adherence, referral completion, and follow-up care, identifying potential barriers to treatment, and coordinating timely interventions to support positive health outcomes and continuity of care.

Aid physicians and clinicians with patient onboarding and orientation by ensuring patients understand the care process, completing required intake activities, coordinating initial services, and facilitating a smooth transition into treatment.

Maintain patient information confidentiality and privacy.

Education and Experience requirements

• At minimum, High School Diploma or GED required.
• Experience in a fast-paced environment, servicing many clients, is preferred.
• Experience in healthcare, addiction medicine, community health, care coordination preferred.
• Experience with building individualized care plans is a plus.
• Knowledge of compliant documentation practices.
• Lived Addiction experience is a plus.
• Can-do attitude and willingness to think beyond the status quo.
• Mission-driven with a passion for helping patients live better, stronger lives.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong critical thinking and problem-solving skills with the ability to identify barriers to care and implement appropriate interventions.

Hospitality, Schedule, and Travel

Remote role requires living and operating in EST.

Expected hours for this role are 37-40 hours per week with few opportunities for overtime.

Clinic hours range anywhere from 6:30 AM – 9:00 PM. Some weekend shifts may be required.

Position Benefits

• Mileage reimbursement
• Community events that promotes belonging and education
• Grow your network
• Have a daily impact on many lives
• Excellent training if you are new to this field
• Addiction medicine is not typical healthcare, but this field is highly trainable!
• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees