Care Manager II

About the Role

The Care Manager performs professional assessments of an individual’s capabilities and the family’s capacity to provide care. They are responsible for coordinating and monitoring client status, needs, changes, reassessments, and complaints.

Responsibilities

• Client contact must be made within three days of referral.
• Perform individual needs assessments and develop individualized service plans in a face‑to‑face interview.
• Service planning shall be completed within five working days of the assessment.
• Refer clients to the appropriate community/agency service providers.
• Coordinate informal and formal resources within five working days of the assessment.
• Confirm arranged services with providers and the referral source, documenting the communication.
• Monitor services provided to the client and ensure adequacy.
• Maintain case records on each client.
• Establish working relationships with organizations/agencies in the counties and understand their services.
• Communicate client needs with the In‑Home Services RN in developing the In‑Home Services Program.
• Assist with public‑relations and public‑awareness programs to inform the public of service availability.
• Advocate for the rights and needs of the elderly population.
• Identify and document service gaps in the region.
• Observe code of ethics and confidentiality rules.
• Assist with the In‑Home Services Program as needed, including answering phones during billing time and supporting the Office Coordinator during RN absences.
• Maintain the agency‑required 12 hours of in‑service training specific to the position.
• Perform other duties as assigned by supervisor and management.

Knowledge, Skills, and Abilities

• Knowledge of social work principles.
• Knowledge of various program eligibility criteria.
• Knowledge of health and human services, community, and state resources, including application processes.
• Ability to interview, obtain, and provide information relating to social and health problems and resources.
• Ability to work with others, especially older or disabled individuals.
• Ability to provide guidance and support to clients.
• Ability to record complete and accurate case notes.
• Ability to communicate effectively, both orally and in writing.
• Excellent computer skills, including proficiency in Microsoft Office.
• Must provide own transportation, a valid driver’s license, and automobile liability insurance.
• Must be able to lift 40 lb.
• Must have good hearing and vision.
• Must have dexterous use of both hands.

Qualifications

• Reside in or near the area of responsibility.
• Licensed in Arkansas as a Licensed Master Social Worker (LMSW) or Licensed Social Worker (LSW), or as a Registered Nurse (RN) or Licensed Practical Nurse (LPN); or
• Bachelor’s degree from an accredited institution in a health and human services field, plus two years’ experience delivering human services to the elderly; or
• Two years of satisfactory case‑manager experience serving the targeted elderly population (experience must be within the last three years).
• Valid driver’s license and reliable transportation.

Pay

$16 – $16 per hour

Full‑time, on‑site position in Searcy, Arkansas. Required experience: 2–5 years.